Field Service Lead Technician

Careers at Crown

. Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule .

Posted 11/4/2026full-timeFranklin • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong mechanical and electrical aptitude with the ability to troubleshoot and repair lift trucks. Possesses effective communication and interpersonal skills to maintain customer relations and train Field Service Technicians.

Highest-signal resume keywords

Field Service Technician ExperienceMechanical AptitudeElectrical/Electronic Systems KnowledgeValid Driver's LicenseTechnical Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Lift TrucksReading Electrical SchematicsUnderstanding Hydraulic SchematicsPerforming Minor RepairsOperator TrainingInventory ManagementScheduled Maintenance InspectionSafety PracticesTesting Equipment Knowledge

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsMotivational Skills

Industry Keywords

HydraulicsInternal Combustion EnginesField ServiceCustomer RelationsService Customer Care

About the role

Key responsibilities & impact

Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule
Train, motivate, and monitor Field Service Technicians, including at customer locations
Inspect repairs and scheduled maintenance
Ensure safety practices
Review paperwork and timecards
Confer with customers and communicate issues to branch management
Maintain good customer relations
Travel to customer locations to troubleshoot, diagnose, and repair lift trucks
Perform operator training or train the trainer at customer locations
Pick up parts and replenish van inventory
Perform minor repairs and service to the van
Complete necessary paperwork

Requirements

What you’ll need

2-4 years related experience
High school diploma or equivalent
Valid driver's license, good driving record, and ability to safely operate lift trucks
Legally authorized to work in the United States; sponsorship is not provided
Good mechanical and electrical aptitudes
Knowledge of electrical/electronic systems, hydraulics, and internal combustion engines
Ability to read and understand electrical and hydraulic schematics
Good written/verbal communication, interpersonal, organizational, and motivational skills
Prior Company experience as a Field Service Technician preferred
Technical degree, welding experience, and knowledge of various types of testing equipment preferred

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
Award-Winning Service Training
Company Vehicle for Field Service Technicians
Tool Insurance
No Flat Rate
40 Hours Per Week plus Overtime
Uniforms
Specialty Tools
Primarily 1st Shift
Career Advancement Opportunities