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Field Service Manager
Careers at Crown. Direct, manage, train, motivate, and monitor Field Service Technicians .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in directing and training Field Service Technicians while ensuring safety practices and maintaining customer relations. Proficient in technical repair knowledge and effective communication to resolve complaints and develop new service business.
Highest-signal resume keywords
Field Service ManagementTechnical Repair KnowledgeCustomer RelationsMicrosoft Office SuiteTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Service Technician ExperienceDispatcher ExperienceSafety PracticesPaperwork ReviewCustomer Service Repair QuotesCost ReportingLift Truck Operation
Soft Skills
Communication SkillsInterpersonal SkillsMotivational Skills
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Customer RetentionService Personnel DevelopmentComplaint ResolutionRecruitment and Interviewing
About the role
Key responsibilities & impact- Direct, manage, train, motivate, and monitor Field Service Technicians
- Ensure safety practices
- Review paperwork and timecards
- Recruit, interview, develop, and evaluate service personnel
- Counsel direct reports
- Maintain good customer relations and improve customer retention
- Maintain direct contact with current or prospective customers
- Resolve complaints
- Prepare customer service repair quotes, presentations, and cost reports
- Pursue and develop new service business
- Administer company goals and policies
- Maintain paper flow, records, and reports
Requirements
What you’ll need- High school diploma
- Prior experience as a Field Service Technician
- Prior experience as a Dispatcher and/or Supervisor preferred
- Strong technical/repair knowledge
- Good communication, interpersonal, motivational, and computer skills
- Microsoft Office Suite experience
- Valid driver’s license and good driving record
- Ability to safely operate lift trucks
- Must be legally authorized to work in the United States
- Temporary visa holders and individuals requiring current or future sponsorship are not eligible for hire
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- Excellent wage and benefits package for full-time employees