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Field Service Manager
Careers at Crown. Direct, manage, train, motivate, and monitor Field Service Technicians .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and training Field Service Technicians while ensuring safety practices and maintaining customer relations. Proficient in preparing service quotes and reports, with a focus on developing new service business.
Highest-signal resume keywords
Field Service ManagementTechnical Repair KnowledgeCustomer RelationsMicrosoft Office SuiteTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Service Technician ExperienceDispatcher ExperienceSafety PracticesCustomer Service Repair QuotesRecord Keeping
Soft Skills
Communication SkillsInterpersonal SkillsMotivational Skills
Tools & Technologies
Microsoft Office Suite
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Customer RetentionService Personnel DevelopmentLift Truck Operation
About the role
Key responsibilities & impact- Direct, manage, train, motivate, and monitor Field Service Technicians
- Ensure safety practices
- Review paperwork and timecards
- Recruit, interview, develop, and evaluate service personnel
- Counsel direct reports
- Maintain good customer relations and improve customer retention
- Maintain direct contact with current or prospective customers
- Resolve customer complaints
- Prepare customer service repair quotes, presentations, and cost reports
- Pursue and develop new service business
- Administer company goals and policies
- Maintain paper flow, records, and reports
Requirements
What you’ll need- High school diploma
- Prior experience as a Field Service Technician
- Prior experience as a Dispatcher and/or Supervisor preferred
- Strong technical/repair knowledge
- Good communication, interpersonal, motivational, and computer skills
- Microsoft Office Suite experience
- Valid driver’s license and good driving record
- Ability to safely operate lift trucks
- Legally authorized to work in the United States
- Must not require current or future work authorization sponsorship
Benefits
Comp & perks- Competitive wages
- Health, dental, vision, and prescription drug plan with company contribution to each
- Health Savings Accounts and Flexible Spending Accounts
- 401(k) Retirement Savings Plan with 100% company match on the first 4% of eligible pay contributed; company matching contributions are 100% vested
- Company-paid life and disability benefits
- Optional supplemental term life insurance
- Paid parental leave
- 9 paid holidays
- Paid vacation accrued based on length of service and position
- 48 hours of paid sick leave
- Birthday pay for non-exempt employees
- Tuition reimbursement up to $5,250 per calendar year