Operations Manager

Careers at Crown

. Oversee day-to-day branch operations and business activities .

Posted 10/7/2026full-timeOahu • Hawaii • United StatesMid-LevelSenior💰 $2,773 - $2,884 per weekWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in overseeing branch operations, ensuring profitability, and enhancing customer satisfaction. Proficient in developing sales and service strategies while effectively coordinating departmental activities.

Highest-signal resume keywords

Branch Operations ExperienceLeadership SkillsCustomer Service ManagementSales and Service Strategy DevelopmentMicrosoft Office Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Management ExperienceSales ExperienceService Performance ReviewParts Performance ReviewInventory ManagementTraining and DevelopmentDecision-MakingTime ManagementLift Truck OperationMarket Information Gathering

Soft Skills

Communication SkillsJudgment Skills

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Lift Truck IndustrySalesServicePartsBranch Organization

About the role

Key responsibilities & impact

Oversee day-to-day branch operations and business activities
Design and/or review service and parts performance and policies
Oversee activities supporting service, parts, sales and rental departments
Supervise sales, rental, service and parts department personnel
Monitor performance to ensure profitability goals are attained and utilization and inventory levels are appropriate
Maintain direct contact with customers and manage customer service satisfaction for key accounts, complex transactions, and product/service/warranty issues
Develop sales and service strategies
Gather product and market information and confer with the General Manager and corporate personnel
Coordinate activities and resolve issues involving equipment sales, leasing, service, and parts
Recruit, select, train, develop, and counsel direct reports
Make compensation recommendations
Identify training opportunities
Coordinate with Human Resources on disciplinary situations

Requirements

What you’ll need

Bachelor degree preferred with three years of management experience
Valid driver’s license, good driving record, and ability to safely operate lift trucks
High school diploma or equivalent
Lift truck industry and territory sales experience preferred
Leadership, communication, time management, judgment, and decision-making skills
Microsoft Office experience
Branch operations experience
Good working knowledge of the company, products, customers and suppliers and understanding of how these areas affect one another
Prior work experience within each of the departments of a branch organization
Legally authorized to work in the United States
Individuals with temporary visas or who need sponsorship for work authorization now or in the future are not eligible for hire

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
Health Savings Accounts and Flexible Spending Accounts
401K Retirement Savings Plan with 100% company match of the first 4% of eligible pay contributed; 100% vested in company matching contributions
Company paid Life and Disability Benefits
Optional supplemental term life insurance offerings
Paid Parental Leave
9 Paid Holidays
Paid Vacation accrued based on length of service and position
Paid Sick Leave
Birthday Pay for Non-Exempt employees
Tuition Reimbursement up to $5,250 per calendar year
Competitive Wages