Parts Customer Care Representative

Careers at Crown

. Answer and process incoming parts calls from customers and service technicians .

Posted 11/2/2026full-timeJoliet • Illinois • United StatesMid-LevelSenior💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and relationship-building with customers and vendors. Proficient in inventory control and order processing, ensuring accurate stock management and customer satisfaction.

Highest-signal resume keywords

Customer Service SkillsInventory Control ExperienceParts OrderingVerbal CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ControlOrder ProcessingParts ManagementCycle CountsCustomer Quotes

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsTeam Collaboration

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

Lift Truck IndustryParts SupportCustomer SatisfactionStock ManagementVendor Relationships

About the role

Key responsibilities & impact

Answer and process incoming parts calls from customers and service technicians
Pull orders, receive stock, and put up stock
Order parts and develop relationships with Crown factory and outside vendors
Monitor customer satisfaction with parts support and respond to customer concerns and requests
Maintain direct contact with current and prospective customers
Prepare customer quotes
Process paperwork
Perform inventory control, including cycle counts of stockroom, vans, and customer consignments

Requirements

What you’ll need

High school diploma or equivalent
Valid driver's license and good driving record
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Parts or inventory control experience preferred
Lift truck industry experience preferred
Ability to work in a team environment

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
Health Savings Accounts and Flexible Spending Accounts
401K Retirement Savings Plan with 100% company match on the first 4% of eligible pay contributed; 100% vested in company matching contributions
Company paid Life and Disability Benefits
Optional supplemental term life insurance offerings
Paid Parental Leave
9 Paid Holidays
Paid Vacation accrued based on length of service and position
24 Hours of Personal Leave per anniversary year
Birthday Pay for Non-Exempt employees
Tuition Reimbursement up to $5,250 per calendar year
Competitive wages