Parts Customer Care Representative

Careers at Crown

. Answer and process incoming parts calls from customers and service technicians .

Posted 10/22/2026full-timeWest Sacramento • California • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively managing parts orders, enhancing customer retention, and maintaining inventory control. Proficient in communication and organizational skills to support customer interactions and team collaboration.

Highest-signal resume keywords

Parts Order ManagementInventory ControlCustomer Relationship DevelopmentVerbal And Written Communication SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Parts ProcessingInventory ControlOrder PullingCycle CountsCustomer Quotes

Soft Skills

Interpersonal SkillsOrganizational SkillsNumerical Perception

Certifications & Qualifications

High School Diploma Or EquivalentValid Driver's License

Industry Keywords

Lift Truck Industry ExperienceCustomer Satisfaction MonitoringParts Support

About the role

Key responsibilities & impact

Answer and process incoming parts calls from customers and service technicians
Pull orders, receive stock, and put up stock
Order parts and develop relationships with Crown factory and outside vendors
Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns and requests
Maintain direct contact with current and prospective customers
Prepare customer quotes
Process paperwork
Perform inventory control, including cycle counts of stockroom, vans, and customer consignments

Requirements

What you’ll need

High school diploma or equivalent
Valid driver's license and good driving record
Legally authorized to work in the United States
Parts or inventory control experience preferred
Lift truck industry experience preferred
Good verbal and written communication skills
Interpersonal, organizational, numerical perception, and computer skills
Ability to work in a team environment

Benefits

Comp & perks

Competitive wages
Health, dental, vision, and prescription drug plan with a company contribution to each
Health Savings Accounts
Flexible Spending Accounts
401(k) Retirement Savings Plan with 100% company match on the first 4% of eligible pay contributed; immediately 100% vested in company matching contributions
Company-paid life and disability benefits
Optional supplemental term life insurance
Paid parental leave
9 paid holidays
Paid vacation accrued based on length of service and position
Paid sick leave
Birthday pay for non-exempt employees
Tuition reimbursement up to $5,250 per calendar year