Parts Customer Care Representative

Careers at Crown

. Answer and process incoming parts calls from customers and service technicians .

Posted 9/15/2026full-timeStow • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing parts calls, processing orders, and maintaining customer relationships. Proficient in inventory control and paperwork processing, ensuring accurate stock management and customer satisfaction.

Highest-signal resume keywords

Parts Order ProcessingInventory ControlCustomer Relationship ManagementVerbal CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ControlParts Order ProcessingCustomer Quotes PreparationCycle CountsNumerical Perception

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsTeam Collaboration

Certifications & Qualifications

High School Diploma or EquivalentValid Driver's License

Industry Keywords

Lift Truck IndustryCustomer SatisfactionParts SupportVendor RelationshipsStock Management

About the role

Key responsibilities & impact

Answer and process incoming parts calls from customers and service technicians
Pull orders, receive and put up stock
Order parts and develop relationships with Crown factory and outside vendors
Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns and requests
Maintain direct contact with current and prospective customers
Prepare customer quotes
Process paperwork
Perform inventory control, including cycle counts of stockroom, vans, and customer consignments

Requirements

What you’ll need

High school diploma or equivalent
Valid driver's license and good driving record
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Parts or inventory control experience preferred
Lift truck industry experience preferred
Ability to work in a team environment
Legally authorized to work in the United States
No temporary visas or future/current sponsorship needs

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
Excellent wage and benefits package for full-time employees