Parts Customer Care Representative

Careers at Crown

. Answer and process incoming parts calls from customers and service technicians .

Posted 10/15/2026full-timeSan Antonio • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing parts calls, processing orders, and enhancing customer retention. Proficient in inventory control and maintaining relationships with vendors and customers.

Highest-signal resume keywords

Parts ExperienceInventory ControlCustomer ServiceVerbal CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementCycle CountsParts OrderingCustomer Quotes

Soft Skills

Interpersonal SkillsWritten CommunicationTeam Collaboration

Certifications & Qualifications

High School DiplomaValid Driver's License

Industry Keywords

Lift Truck IndustryCustomer SatisfactionParts Support

About the role

Key responsibilities & impact

Answer and process incoming parts calls from customers and service technicians
Pull orders, receive and put up stock
Order parts and develop relationships with Crown factory and outside vendors
Enhance customer retention by monitoring customer satisfaction with parts support and responding to customer concerns/requests
Maintain direct contact with current and prospective customers
Prepare customer quotes
Process paperwork
Perform inventory control, including cycle counts of stockroom, vans, and customer consignments

Requirements

What you’ll need

High school diploma or equivalent
Valid driver's license and good driving record
Legally authorized to work in the United States
No current or future work authorization sponsorship available; individuals with temporary visas or who need sponsorship are not eligible for hire
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills preferred
Parts or inventory control experience and lift truck industry experience preferred
Ability to work in a team environment

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
Excellent wage and benefits package for full-time employees