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Service Dispatcher
Careers at Crown. Schedule service repairs and dispatch field service technicians to customer locations based on technician location, skill level, and facility response guidelines .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills to effectively schedule and dispatch service technicians while managing service requests and paperwork. Proficient in Microsoft Office and capable of multitasking in a fast-paced environment.
Highest-signal resume keywords
Scheduling Service RepairsDispatching Field Service TechniciansMicrosoft Office ExperienceExcellent Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Request ManagementData EntryReport PreparationMathematical SkillsTechnical Knowledge
Soft Skills
Excellent Phone SkillsLeadership SkillsAbility to Multitask
Industry Keywords
Service Territory FamiliarityField Service CoordinationVendor Coordination
About the role
Key responsibilities & impact- Schedule service repairs and dispatch field service technicians to customer locations based on technician location, skill level, and facility response guidelines
- Schedule and dispatch planned maintenance to ensure timely completion
- Receive service requests from customers and coworkers
- Enter information into the computer
- Assist with paperwork and prepare reports
- Register service vans when needed
- Schedule maintenance for the rental fleet when needed
- Schedule delivery trucks when needed
- Coordinate services with outside vendors when needed
Requirements
What you’ll need- Less than 2 years related experience
- High school diploma or equivalent
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills, technical experience and knowledge a plus
- Ability to multitask
- Familiarity with the service territory
- Legally authorized to work in the United States
- No temporary visa or current/future work-authorization sponsorship required
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- Excellent wage and benefits package for full-time employees