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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication in a healthcare setting, with proficiency in Electronic Medical Records and appointment scheduling. Bilingual in English and Spanish, capable of addressing diverse patient needs with empathy and compassion.
Highest-signal resume keywords
Healthcare ExperienceElectronic Medical Records (EMR)Appointment SchedulingBilingual in English and SpanishExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryScreen NavigationKeyboardingAppointment SchedulingInsurance Verification
Soft Skills
CaringEmpathyCompassionEffective Communication
Tools & Technologies
CarenetElectronic Health Records (EHR)Microsoft OutlookMicrosoft Word
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)
Industry Keywords
Patient CareFront Office CoordinationHealthcare AdministrationCustomer Service
About the role
Key responsibilities & impact- Answer a high volume of inbound calls
- Transfer and direct calls and provide exceptional customer service via telephone
- Coordinate front office patient needs, including appointment scheduling and transport coordination
- Communicate clearly and effectively with patients, clients, team members, peers, and leadership
- Accurately input data into Carenet and EMR databases
- Answer inquiries from patients, customers, and third-party vendors
- Provide clinic directions and hours of operation
- Contact health plans and verify patient insurance information
Requirements
What you’ll need- High School Diploma or General Education Degree (GED) required
- Healthcare experience and experience with scheduling appointments and EMR and EHR (Electronic Medical/Health Records) databases (medical assistant, medical front office)
- Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
- Experience with Microsoft Outlook (email) and Word
- Excellent oral and written communication skills
- Excellent demonstration of caring, empathy, and compassion
- Bilingual in English and Spanish; fluent in both verbally and in writing
- Able to provide two monitors, each at least 22 inches, with both HDMI and DisplayPort connectivity
- Applicants must reside in an eligible state; Carenet Health is not authorized to hire in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico
- Completion of assessments may be required; assessments must be completed independently
Benefits
Comp & perks- Health, dental, and vision insurance
- A 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities