Certified Medical Assistant, Bilingual

Carenet Health

. Receive and respond to prescription refill requests through phone, email, fax, and Telephone Encounter .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in prescription refill processes, including compliance with Medicare Part D and HIPAA regulations, while providing exceptional customer service and collaborating with interdisciplinary teams to enhance patient care outcomes.

Highest-signal resume keywords

Retail Pharmacy ExperienceMedicare Part D KnowledgeBilingual Communication SkillsHIPAA Compliance KnowledgeMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prescription Refill ProcessingData AnalysisBasic Algebra CalculationMedication Refill Program SupportPharmacy Record Review

Soft Skills

Exceptional Customer ServiceProblem-Solving SkillsEffective CommunicationAttention to DetailJudgment Skills

Tools & Technologies

PC SkillsMicrosoft OfficeEmail CommunicationInternet Navigation

Certifications & Qualifications

High School Diploma or GEDMedical Assistant CertificationRegistered Medical Assistant

Industry Keywords

Medicare Part BClaims ProcessingBilling and ReimbursementCMS Security RequirementsPharmacy Guidelines

About the role

Key responsibilities & impact

Receive and respond to prescription refill requests through phone, email, fax, and Telephone Encounter
Verify the validity and accuracy of prescription refill requests in compliance with regulatory guidelines
Prepare and dispense prescription refills accurately and efficiently according to organizational protocols
Provide exceptional customer service to internal and external stakeholders
Compile and analyze data, track key performance indicators, present findings to departmental leadership, and identify trends
Adhere to assigned schedules and quality metrics while maintaining productivity and efficiency
Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs
Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes
Communicate with bilingual patients, physicians, and pharmacists regarding prescription refills

Requirements

What you’ll need

Minimum of High School Diploma or GED
Minimum of three years’ experience in a retail pharmacy
Extensive knowledge of Medicare Part D, particularly pharmacy record review, claims, billing and reimbursement rules
Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements
Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies
Proficient bilingual language skills—read, write, and speak Spanish and English
Basic PC and keyboarding skills
Working knowledge of Microsoft Office, Internet and e-mail
Current, unrestricted license required
Medical Assistant must be certified by the American Association of Medical Assistants or be a Registered Medical Assistant by the American Medical Technologists
Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations
Ability to effectively present information and respond to questions
General writing skills and ability to produce work free from typographical or spelling errors
Ability to calculate figures and amounts and apply concepts of basic algebra
Ability to deal with and solve problems using solid judgment skills

Benefits

Comp & perks

Health, dental, and vision insurance
A 401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities
Remote, work from home position