Healthcare Advocate

Carenet Health

. Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing empathetic member support in a healthcare environment. Maintains adherence to compliance requirements and structured processes, ensuring accurate documentation and confidentiality of sensitive information.

Highest-signal resume keywords

Healthcare Services KnowledgeCall Center ExperienceStrong Communication SkillsAttention To DetailBasic Computer Literacy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation AccuracyProcess AdherenceHealthcare TerminologyEscalation ProceduresSchedulingMember SupportService Quality ImprovementMetrics-Driven Performance

Soft Skills

EmpathyProfessionalismWillingness To Learn

Tools & Technologies

Multiple Systems NavigationWork At Home Setup

Industry Keywords

Customer ServiceConfidentialityCompliance RequirementsFast-Paced Environment

About the role

Key responsibilities & impact

Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support
Provide accurate information and guidance while demonstrating empathy and professionalism
Follow approved scripts, workflows, and escalation procedures
Document member or patient interactions accurately and completely in required systems
Identify and escalate issues that require additional support or resolution
Maintain adherence to schedules, attendance policies, and break requirements
Participate in coaching sessions, quality reviews, and team meetings
Support operational initiatives aimed at improving service quality and member experience
Stay current on healthcare processes, systems, and compliance requirements
Maintain confidentiality of all sensitive member and organizational information

Requirements

What you’ll need

High school diploma or equivalent required; college coursework preferred
Minimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferred
Strong verbal and written communication skills with a strong patient- and service-focused mindset
Ability to follow structured processes, scripts, and compliance requirements consistently
Basic computer literacy and ability to navigate multiple systems simultaneously
Strong attention to detail and ability to accurately document information
Ability to handle sensitive information with professionalism and discretion
Willingness to learn healthcare terminology, systems, and workflows
Ability to perform effectively in a fast-paced, metrics-driven environment
Must have a work at home set up including a quiet and enclosed environment and must be able to provide 2 monitors (22 inch) with both HDMI and Display ports

Benefits

Comp & perks

Health, dental, and vision insurance
A 401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities