Healthcare Customer Service Rep

Carenet Health

. Provide exceptional customer service and engagement via telephone .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively engaging with diverse callers and addressing healthcare-related concerns. Proficient in problem-solving and navigating multiple computer programs to ensure customer satisfaction and meet performance standards.

Highest-signal resume keywords

Customer ServiceProblem SolvingEffective CommunicationMicrosoft OfficeBilingual (Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer SkillsMicrosoft OfficeEligibility VerificationHealthcare KnowledgeAssessment Completion

Soft Skills

Excellent Listening SkillsJudgment SkillsMulti-taskingReliabilityCultural Competence

Tools & Technologies

Dual ScreensOutreach Programs

Industry Keywords

Customer SatisfactionHealthcarePatient InteractionService ObjectivesPerformance Standards

About the role

Key responsibilities & impact

Provide exceptional customer service and engagement via telephone
Ensure customer satisfaction by providing quality service
Identify customer needs and assist with healthcare-related issues and concerns assessed through outreach programs
Respond to the needs of a 24/7/365 operation as needed
Research, identify, and solve problems
Verify eligibility of services and place callbacks as required
Meet and support established service, sales, and business objectives by meeting or exceeding performance standards
Interact with patients, patient representatives, providers, pharmacies, and other callers
Reach out to health plan members and guide them toward scheduling care assessments
Encourage members to take the next step in managing their healthcare

Requirements

What you’ll need

High school degree or General Education Degree (GED) required
Ability to read, write, and comprehend instructions and correspondence
Spanish speaking is a plus
Ability to deal with and solve problems using solid judgment skills
Computer skills, including the ability to navigate through multiple programs
Comfortable with dual screens
Basic knowledge and understanding of Microsoft Office
Reliable attendance and ability to adhere to a published schedule
Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups
Ability to multi-task (simultaneously think, talk, type)
Excellent listening skills to receive, process, and document detailed information
Completion of assessments may be required; assessments must be completed independently

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and paid holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development and growth opportunities
Remote, work from home position