Healthcare Customer Service Representative

Carenet Health

. Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a compassionate approach, effectively guiding members in achieving their healthcare goals while utilizing technology for efficient communication and data management.

Highest-signal resume keywords

Customer Service SkillsData EntryMicrosoft OutlookMicrosoft WordOral And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryScreen NavigationKeyboarding SpeedMicrosoft OutlookMicrosoft Word

Soft Skills

EmpathyCompassionate ToneMotivationCommitmentGreat Communication Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare ProgramsPatient EngagementCustomer ConcernsProactive SupportAppointment Management

About the role

Key responsibilities & impact

Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
Build rapport and present the value of healthcare programs while addressing hesitations and driving engagement
Explain healthcare programs, manage resistance, address concerns, and highlight benefits to convert opportunities into successful outcomes
Help members set healthcare goals and guide them toward achieving them
Identify, research, and resolve potential issues while delivering exceptional customer service
Address member concerns with empathy and sensitivity
Resolve customer concerns, anticipate future needs, and deliver proactive support
Achieve productivity targets while maintaining motivation and commitment to successful interactions
Reset appointments and schedules as needed to meet customer needs and expectations

Requirements

What you’ll need

High School Diploma or GED (required and verified during background check)
Strong computer skills — data entry, screen navigation, and solid keyboarding speed
Experience using Microsoft Outlook and Word
Excellent customer service skills and a friendly, compassionate tone
Ability to stick to schedules and daily tasks
Great oral and written communication skills
Genuine empathy and care for others
Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date
Completion of assessments may be required before moving forward in the hiring process
Assessments must be completed independently
Applicants must apply directly through the official career portal; external staffing agencies or recruiters are not accepted

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and paid holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development and growth opportunities