Healthcare Customer Service Representative

Carenet Health

. Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations .

Posted 10/19/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and effective communication while managing healthcare needs and goals. Proficient in utilizing technology for data entry and communication to enhance patient engagement and satisfaction.

Highest-signal resume keywords

Customer Service SkillsEmpathy and CompassionData Entry ProficiencyMicrosoft Outlook ExperienceOral and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryScreen NavigationKeyboarding SpeedHealthcare Program ExplanationGoal Setting Assistance

Soft Skills

EmpathyCompassionate ToneAbility to Stick to SchedulesProblem ResolutionValue-Driven Conversations

Tools & Technologies

Microsoft OutlookMicrosoft WordDual Monitors Setup

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare NeedsPatient EngagementIn-Home HealthcareVirtual Healthcare EvaluationsCustomer Concerns

About the role

Key responsibilities & impact

Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
Build rapport and present the value of healthcare programs while addressing hesitations and driving engagement
Explain healthcare programs, manage resistance, highlight benefits, and convert opportunities into successful outcomes
Help members set healthcare goals and guide them toward achieving them
Identify, research, and resolve potential issues while delivering exceptional customer service
Address member concerns with empathy and senior sensitivity using value-driven, solution-oriented conversations
Resolve customer concerns, anticipate future needs, and deliver proactive support
Achieve productivity targets and maintain a strong work ethic and commitment to successful interactions
Reset appointments and schedules as needed to meet customer needs and expectations

Requirements

What you’ll need

High School Diploma or GED (required and verified during background check)
Strong computer skills — data entry, screen navigation, and solid keyboarding speed
Experience using Microsoft Outlook and Word
Excellent customer service skills and a friendly, compassionate tone
Ability to stick to schedules and daily tasks
Great oral and written communication skills
Genuine empathy and care for others
Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date
Completion of assessments may be required before moving forward in the hiring process
Assessments must be completed independently; unauthorized completion will result in disqualification or termination

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and paid holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development and growth opportunities