Healthcare Customer Service Representative

Carenet Health

. Provide exceptional customer service and engagement via telephone .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating with diverse callers and addressing healthcare-related issues. Proficient in multitasking and problem-solving while maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceProblem SolvingMultitaskingEffective CommunicationMicrosoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementEligibility VerificationHealthcare AssistanceDocumentationAssessment Completion

Soft Skills

Listening SkillsJudgment SkillsAdaptability

Tools & Technologies

Dual ScreensComputer Navigation

Certifications & Qualifications

High School DegreeGeneral Education Degree (GED)

Industry Keywords

HealthcareCustomer SatisfactionOutreach ProgramsDiverse BackgroundsPerformance Standards

About the role

Key responsibilities & impact

Provide exceptional customer service and engagement via telephone
Ensure customer satisfaction by providing quality service
Identify customer needs and assist with healthcare-related issues and concerns assessed through outreach programs
Respond to the needs of a 24/7/365 operation as needed
Research, identify, and solve problems
Verify eligibility of services and place callbacks as required
Meet and support established service, sales, and business objectives by meeting or exceeding performance standards
Communicate with callers from diverse backgrounds
Multitask while thinking, talking, and typing
Listen, receive, process, and document detailed information
Reach out to health plan members, guide them toward scheduling care assessments, and encourage them to take the next step

Requirements

What you’ll need

High school degree or General Education Degree (GED) required
Ability to read, write, and comprehend instructions and correspondence
Spanish speaking is a plus
Ability to deal with and solve problems using solid judgment skills
Computer skills, including the ability to navigate through multiple programs
Comfortable with dual screens
Basic knowledge and understanding of Microsoft Office
Reliable attendance and ability to adhere to a published schedule
Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups
Ability to multi-task (simultaneously think, talk, type)
Excellent listening skills to receive, process, and document detailed information
Completion of assessments may be required; assessments must be completed independently

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and paid holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development and growth opportunities
Remote, work from home position