Patient Care Coordinator

Carenet Health

. Take inbound calls from patients, providers and members .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong healthcare experience and customer service skills while providing patient-focused support. Proficient in managing inquiries related to health insurance and benefit claims with excellent communication abilities.

Highest-signal resume keywords

Healthcare ExperienceCustomer Service SkillsOral Communication SkillsWritten Communication SkillsMicrosoft Outlook

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryScreen NavigationKeyboardingBenefit Claims ManagementPrescription Authorization

Soft Skills

CaringEmpathyCompassion

Tools & Technologies

Microsoft Word

Certifications & Qualifications

High School DiplomaGeneral Education Degree (GED)

Industry Keywords

Patient SupportTriage SupportInsurance NeedsHealthcare ExperienceMedical Front Office

About the role

Key responsibilities & impact

Take inbound calls from patients, providers and members
Help manage calls for patients who may be sick or in emergent situations
Support members with insurance needs, questions or concerns
Explain how to use health insurance, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations
Provide 24/7 triage support and assign priority for a Registered Nurse to provide health advice
Answer inquiries about benefit claims, appeals, and authorizations
Deliver patient-focused support and help improve patients' healthcare experiences

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required - will be verified during background check
Healthcare experience required, such as Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar
Strong computer experience (data entry, screen navigation, keyboarding)
Experience with Microsoft Outlook (email) and Word
Excellent customer service skills
Excellent oral and written communication skills
Excellent demonstration of caring, empathy and compassion
Able to work mid-day and nights with alternating OFF
Able to provide 2 monitors 22 inch each with HDMI and Display ports
Completion of assessments may be required; assessments must be completed independently

Benefits

Comp & perks

Health, dental, and vision insurance
A 401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities
Remote, work from home position