Patient Care Coordinator

Carenet Health

. Take inbound calls from patients, providers, and members .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while providing healthcare support and triage assistance. Proficient in managing patient inquiries and navigating healthcare insurance processes effectively.

Highest-signal resume keywords

Healthcare ExperienceCustomer Service SkillsOral and Written Communication SkillsData Entry ProficiencyMicrosoft Outlook Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryScreen NavigationKeyboardingTriage SupportBenefit Claims Management

Soft Skills

CaringEmpathyCompassion

Tools & Technologies

Microsoft OutlookMicrosoft Word

Certifications & Qualifications

High School DiplomaGeneral Education Degree (GED)

Industry Keywords

HealthcarePatient SupportInsurance NeedsEmergency SituationsPrimary Care Physicians

About the role

Key responsibilities & impact

Take inbound calls from patients, providers, and members
Help manage calls for patients who may be sick or in emergent situations
Support members with insurance needs, questions, or concerns
Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations
Provide 24/7 triage support and assign priority for a Registered Nurse to provide health advice
Answer inquiries about benefit claims, appeals, and authorizations
Work effectively from a home office by maintaining safety, security, communication, organization, and performance quality

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required - will be verified during background check
Healthcare experience required, such as medical front office, PBX/911 Operator, medical assistant, nursing assistant or similar
Strong computer experience, including data entry, screen navigation, and keyboarding
Experience with Microsoft Outlook (email) and Word
Excellent customer service skills
Excellent oral and written communication skills
Excellent demonstration of caring, empathy and compassion
Able to work mid-day and nights with alternating OFF
Able to provide 2 monitors 22 inch each with HDMI and Display ports
Completion of assessments may be required before an applicant can move forward; assessments must be completed independently

Benefits

Comp & perks

Health, dental, and vision insurance
A 401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities
Remote, work-from-home position