Radiology Scheduler

Carenet Health

. Serve as a key point of contact within Hoag’s Centralized Patient Service Center .

Posted 9/29/2026full-timeRemote • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient scheduling and interactions within a healthcare contact center, ensuring compliance with HIPAA and maintaining high service standards. Proficient in utilizing multiple scheduling and CRM systems while delivering exceptional customer service in a fast-paced environment.

Highest-signal resume keywords

Patient Scheduling ExperienceHIPAA ComplianceCRM ProficiencyStrong Verbal CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingAppointment ManagementBasic Computer ProficiencyTyping Speed of 40 WPMUnderstanding of Contact Center Metrics

Soft Skills

EmpathyProfessionalismProblem-Solving SkillsFlexibilityExcellent Telephone Etiquette

Tools & Technologies

Windows-Based SystemsOutlookTeamsCRM PlatformsScheduling Platforms

Industry Keywords

Healthcare Contact CenterDiagnostic ImagingPatient AccessService LevelsPrivacy/Security Standards

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Serve as a key point of contact within Hoag’s Centralized Patient Service Center
Manage inbound and outbound patient interactions for diagnostic imaging and specialty-service scheduling
Schedule, reschedule, cancel, and confirm appointments across CT, MRI, mammography/DEXA, X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, radiology, and physician scheduling
Respond to inquiries about imaging services, appointment availability, preparation instructions, insurance verification, and general service information
Document patient interactions, appointment details, and updates in scheduling systems and CRM platforms
Review patient orders, referrals, and provider instructions against established guidelines
Navigate multiple scheduling, CRM, and communication systems simultaneously
Coordinate with patients, providers, and internal teams to resolve scheduling needs
Follow workflows, call flows, knowledge resources, HIPAA requirements, and privacy/security standards
Identify patient needs and resolve concerns while meeting service expectations
Maintain productivity, quality, attendance, and schedule-adherence standards in a high-volume contact center
Participate in required imaging-modality training and coaching sessions
Apply feedback to improve performance and service delivery
Perform other assigned duties

Requirements

What you’ll need

High school diploma or GED required
Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required
Required work-from-home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards
Strong verbal communication skills with empathy, professionalism, and excellent telephone etiquette
Understanding of contact center performance metrics, including adherence, quality, and service levels
Ability to adhere to assigned schedules, including flexibility for shift changes, coverage swaps, and overtime
Ability to manage multiple systems and tasks simultaneously in a fast-paced environment
Strong attention to detail and ability to follow established protocols and workflows
Problem-solving skills and ability to research and resolve customer inquiries
Basic computer proficiency with Windows-based systems, Outlook, Teams, and CRM or scheduling platforms
Ability to type a minimum of 40 words per minute
Flexibility to work evenings, weekends, or holidays as required
Must complete assessments independently if required

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities
Remote, work from home position