Radiology Scheduler

Carenet Health

. Serve as a key contact within Hoag’s Centralized Patient Service Center .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling and coordinating patient appointments within a healthcare contact center, ensuring adherence to HIPAA standards and maintaining high-quality service levels. Proficient in managing multiple systems and tasks while delivering empathetic communication and problem-solving support.

Highest-signal resume keywords

Appointment SchedulingHIPAA CompliancePatient Interaction ManagementHealthcare Contact Center ExperienceVerbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient AccessProblem-SolvingAttention to DetailBasic Computer ProficiencyTyping Speed of 40 Words Per MinuteUnderstanding of Contact Center MetricsMulti-Department SchedulingDiagnostic Imaging KnowledgeWorkflow Adherence

Soft Skills

EmpathyProfessionalismActive ListeningTelephone EtiquetteFlexibility

Tools & Technologies

Windows-Based SystemsOutlookTeamsCRM PlatformsScheduling Platforms

Industry Keywords

HealthcarePatient Service CenterDiagnostic ImagingSpecialty CareHigh-Volume Contact Center

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Serve as a key contact within Hoag’s Centralized Patient Service Center
Manage inbound and outbound patient interactions for scheduling and coordination of diagnostic imaging and specialty services
Schedule, reschedule, cancel, and confirm appointments across CT, MRI, mammography/DEXA, X-ray/ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, physician scheduling, and general radiology support
Respond to patient inquiries about imaging services, availability, preparation instructions, insurance verification, and general service information
Document patient interactions, appointment details, and updates in scheduling systems and CRM platforms
Review patient orders, referrals, and provider instructions to schedule appointments according to protocols
Navigate multiple systems while maintaining accuracy and efficiency
Communicate with patients, providers, and internal teams to coordinate care and resolve scheduling needs
Demonstrate empathy, professionalism, and active listening
Follow workflows, call flows, and knowledge resources
Identify patient needs and resolve concerns while meeting service expectations
Maintain productivity and quality standards in a high-volume remote contact center
Adhere to HIPAA, privacy, and security standards
Participate in required training, including modality-based imaging training
Engage in coaching and apply feedback
Maintain attendance and schedule adherence
Perform other assigned duties

Requirements

What you’ll need

High school diploma or GED required
Minimum of six months of experience in a healthcare contact center, patient access, or customer service environment preferred, with hands-on experience scheduling medical appointments within a healthcare organization—preferably supporting diagnostic imaging, specialty care, or multi-department scheduling is required
Work From Home experience in a private, secure, and distraction-free environment while maintaining full compliance with HIPAA and company data privacy standards
Strong verbal communication skills, empathy, professionalism, and excellent telephone etiquette
Understanding of contact center performance metrics, including adherence, quality, and service levels
Ability to adhere to assigned schedules, maintain reliable attendance, adjust shifts, swap coverage, and support overtime as needed
Ability to manage multiple systems and tasks simultaneously in a fast-paced environment
Strong attention to detail and ability to follow established protocols and workflows
Problem-solving skills and ability to research and resolve customer inquiries
Basic computer proficiency with Windows-based systems, Outlook, Teams, and CRM or scheduling platforms
Ability to type a minimum of 40 words per minute
Flexibility to work evenings, weekends, or holidays as required

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities
Remote work from home