Clinical Support Specialist

CareSource

. Field lab-related questions from lab vendors, patients, and providers .

Posted 11/10/2026full-timeRemote • Massachusetts • United StatesJuniorMid-Level💰 $41,200 - $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical terminology and electronic medical records while providing compassionate customer service in a healthcare setting. Capable of managing patient communications, referrals, and administrative tasks effectively.

Highest-signal resume keywords

Medical Terminology ProficiencyElectronic Medical Record CompetenceCompassionate Customer ServiceData Analysis and ReportingCertified Medical Assistant

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Assistant TrainingCommunity Health Worker TrainingData AnalysisPatient Outreach DocumentationReferral Processing

Soft Skills

Compassionate CommunicationUrgent Issue RecognitionConfidentiality MaintenanceMotivational Interviewing

Tools & Technologies

Microsoft Office SuiteElectronic Medical Record SystemsTelecommunications Guidelines

Certifications & Qualifications

Certified Medical Assistant

Industry Keywords

Healthcare SettingPatient Care CoordinationCommunity ResourcesHealth Insurance TermsADT Data Review

About the role

Key responsibilities & impact

Field lab-related questions from lab vendors, patients, and providers
Respond to patient calls regarding test results, prescriptions, and other non-urgent clinical matters
Monitor and respond to the Clinical Support email inbox and escalate to the nursing team as indicated
Cross-train as a Mobile Health Coordinator to conduct intakes and process referral requests
Review, validate, and process medical records requests from patients
Send instED visit notes to patients’ PCPs and other pertinent care providers
Connect PCPs to clinicians when necessary
Conduct follow-up phone calls to patients after instED visits as directed by nurses and providers
Manage administrative aspects of the Athena clinical inbox
Follow up on safety concerns reported by the mobile health provider workforce
Maintain knowledge of community resources in Massachusetts
Initiate and facilitate patient referrals to community organizations and primary care providers in health plan networks
Provide daily administrative support to Clinical Resource Center nurses
Coordinate follow-up care with external care teams as directed by Virtual Medical Control providers
Transfer or escalate issues to licensed independent practitioners as appropriate
Document and report successful and unsuccessful patient outreach
Participate in quality and process improvement initiatives
Perform other job-related duties as requested

Requirements

What you’ll need

High School or GED required
Completion of a Medical Assistant, Community Health Worker, or similar training program required
Two (2) years of working in a health care setting as a Medical Assistant, Community Health Worker, or similar position required
Proficient knowledge of medical terminology, including health insurance terms and concepts
Proficiency in Microsoft Office Suite – Outlook, Word, Excel, Teams
Competence working within an electronic medical record
Ability to maintain strict confidentiality handling sensitive medical information
Ability to provide compassionate customer service
Ability to recognize and escalate urgent or emergent issues timely
Familiarity with preferred methods of communication and telecommunications guidelines
Ability to navigate social and community services
Data analysis and reporting
Bachelor's degree preferred
Experience reviewing and responding to ADT data from health plans preferred
Certified Medical Assistant preferred
Bilingual/bicultural Spanish
Motivational interviewing

Benefits

Comp & perks

Bonus tied to company and individual performance may be available
Comprehensive total rewards package
Employee well-being support