Consumer Experience Program Strategist

CareSource

. Lead assigned consumer experience projects and initiatives from planning through execution and monitoring .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,200 - $115,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer experience measurement and engagement, with a strong focus on data analysis, project management, and stakeholder collaboration. Proficient in translating research insights into actionable strategies that enhance member satisfaction and align with business objectives.

Highest-signal resume keywords

Consumer Experience MeasurementProject ManagementData AnalysisQualitative And Quantitative Research MethodologiesSurvey Design And Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer Experience MeasurementData AnalysisProject ManagementSurvey DesignQualitative ResearchQuantitative ResearchReport WritingConsumer Engagement ProgramsFocus GroupsExperience Improvement

Soft Skills

Problem-SolvingInterpersonal SkillsOrganizational SkillsCritical ThinkingListening Skills

Tools & Technologies

QualtricsMicrosoft Office Suite

Industry Keywords

Member EngagementStakeholder CollaborationHealth CareRegulated EnvironmentConsumer Voice

About the role

Key responsibilities & impact

Lead assigned consumer experience projects and initiatives from planning through execution and monitoring
Foster member-centric thinking and integrate consumer voice into strategy, roadmaps, program development and experience improvement initiatives
Partner with external vendors for survey administration and Consumer Advisory Council activities
Monitor and report performance for assigned initiatives, programs and workstreams
Align programs with business strategy and the Consumer Experience strategic roadmap
Incorporate insights from advisory councils, surveys, appeals and grievance data, Medicare complaints and customer service call logs
Collaborate cross-functionally to design and implement strategies that improve member engagement and satisfaction
Maintain program timelines, expenditures, deliverables and outcome metrics
Analyze and consolidate insights to identify trends, strengths and improvement areas
Integrate competitor, geographic and population data into enterprise and localized strategies
Prepare and present findings and recommendations to stakeholders and senior leadership
Integrate industry trends, innovations and best practices into the strategic roadmap
Facilitate training and workshops on experience insights and member satisfaction
Foster relationships with stakeholders, providers, community organizations and regulatory bodies
Escalate material risks, dependencies, resource constraints and decisions to leadership and program governance forums
Perform other related duties as requested

Requirements

What you’ll need

Bachelor's degree in health care, patient experience, program management or a related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Three (3) years of experience in consumer experience measurement, member feedback, experience improvement, satisfaction surveys or engagement research, preferably in a highly regulated environment
Experience designing and facilitating consumer engagement programs, advisory councils, focus groups or similar feedback forums
Knowledge of multiple qualitative and quantitative research methodologies
Proven track record of managing complex projects from inception to completion
Experience translating research findings into actionable recommendations
Experience with Qualtrics preferred
Strong quantitative research skills, data analysis and report writing
Proficient in Microsoft Office Suite, including Word, Excel and PowerPoint
Strong knowledge of survey design and methodologies
Strong problem-solving, root cause analysis, interpersonal, organizational, listening and critical-thinking skills
Ability to work independently and within a team environment
Ability to develop, prioritize and accomplish goals
Ability to manage multiple projects
Bilingual is a plus
No licensure or certification required

Benefits

Comp & perks

Bonus tied to company and individual performance may be available
Substantial and comprehensive total rewards package
Total well-being support