Human Centered Design Researcher IV

CareSource

. Drive research strategy and execution across the Human-Centered Design practice .

Posted 11/4/2026full-timeRemote • United StatesSeniorLead💰 $113,000 - $197,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human-Centered Design and UX Research, with a strong focus on qualitative and quantitative research methods, ethical AI use, and advocacy for underrepresented user populations. Proven ability to mentor researchers, influence cross-functional teams, and translate research findings into actionable insights.

Highest-signal resume keywords

UX Research ExperienceQualitative And Quantitative Research MethodsAI-Assisted Research TechnologiesMentoring ResearchersFacilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mixed-Methods ResearchContextual InquiryUsability TestingDiary StudiesSurveysCard SortingTree TestingResearch Roadmap DevelopmentEthical Research ProtocolsUser-Centered Design

Soft Skills

Strong Interpersonal SkillsCollaborative SpiritExcellent Communication SkillsAbility To Influence TeamsStrong Facilitation Skills

Tools & Technologies

DscoutMUiQDovetailOptimal WorkshopUserZoomQualtricsAI-Powered ToolsResearch Repository ManagementParticipatory Design ToolsJourney Mapping Tools

Certifications & Qualifications

UX Research CertificationHuman Factors CertificationEquity-Centered Research CertificationTrauma-Informed Research Certification

Industry Keywords

Human-Centered DesignHealthcare ResearchFinancial Services ResearchGovernment ResearchRegulated DomainsInclusive Research DesignWCAG Accessibility StandardsUser AdvocacyResearch EthicsAI Use In Research

About the role

Key responsibilities & impact

Drive research strategy and execution across the Human-Centered Design practice
Plan, execute, and synthesize mixed-methods research studies, including generative, evaluative, and strategic research
Define and maintain research standards, methodologies, and documentation practices
Establish standards for responsible use of AI-assisted and generative tools in discovery and analysis
Translate research findings into actionable insights, design recommendations, and opportunity frameworks
Partner with product design, digital accessibility, and design systems disciplines throughout the product development lifecycle
Facilitate co-design sessions, journey mapping workshops, and participatory design activities
Build and maintain a research repository or insights library, including AI-powered and agentic tools
Develop participant recruitment strategies, screeners, consent processes, and ethical research protocols
Advocate for underrepresented and vulnerable user populations and embed equity and accessibility considerations
Incorporate emerging research methods, tools, industry trends, and AI-assisted research technologies into team practice
Mentor junior and mid-level researchers
Collaborate with EPMO, clinical, and operational stakeholders to align research with strategic priorities
Co-define success measures, test assumptions against user evidence, and support iteration based on feedback
Perform other job-related duties as requested

Requirements

What you’ll need

Bachelor's degree in Human Factors, Cognitive Psychology, Anthropology, Information Science, Design, or a related field is required
Equivalent years of relevant work experience may be accepted in lieu of required education
Eight (8) years of professional UX research experience, including primary research in complex or enterprise-level product environments, is required
Eight (8) years of experience conducting research in regulated or high-stakes domains (healthcare, financial services, government) is strongly preferred
Demonstrated experience leading research strategy and mentoring researchers is preferred
Expert in qualitative and quantitative research methods, including contextual inquiry, usability testing, diary studies, surveys, card sorting, and tree testing
Proficiency with Dscout, MUiQ, Dovetail, Optimal Workshop, UserZoom, Qualtrics, or equivalent platforms
Working knowledge of AI-assisted qualitative analysis and synthesis tools, with ability to critically evaluate AI-generated outputs for bias, accuracy, and validity
Ability to shape a research roadmap and conduct studies independently
Strong facilitation skills
Ability to influence cross-functional teams, set research priorities, and advocate for user-centered outcomes in a matrixed organization
Comfortable and confident presenting findings and recommendations to senior and executive leadership
Strong interpersonal skills and collaborative spirit
Excellent written and verbal communication skills, including research reports, executive summaries, and presentations
Familiarity with WCAG accessibility standards and inclusive research design practices
Knowledge of healthcare and/or managed care ecosystem is a plus
UX Research, Human Factors, or related certification is strongly preferred
Training or certification in equity-centered or trauma-informed research methods is preferred
Training or familiarity with responsible/ethical AI use in research practice is preferred
May be required to sit or stand for extended periods of time

Benefits

Comp & perks

Bonus tied to company and individual performance may be available
Substantial and comprehensive total rewards package
Equal opportunity workplace fostering belonging and supporting individuals of all backgrounds