Member Engagement Specialist I

CareSource

. Act as first point of contact for new Life Services/JobConnect members .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $31,200 - $49,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and effective communication while managing member intake processes and maintaining accurate documentation. Proficient in data management and Microsoft Office tools, with a focus on building positive relationships and supporting member needs.

Highest-signal resume keywords

Customer ServiceData ManagementMicrosoft Office ProficiencyEffective CommunicationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBasic AnalysisDatabase ManagementIntake Process VerificationReport Generation

Soft Skills

Interpersonal SkillsTime ManagementAttention to DetailCritical ThinkingMulti-Tasking

Tools & Technologies

Microsoft Dynamics CRMGuiding Care (Altruista)Streamline

Certifications & Qualifications

High School DiplomaGEDAnnual Influenza Vaccination

Industry Keywords

Life ServicesJobConnectMember Assistance FundCommunity Support ResourcesHealth Education

About the role

Key responsibilities & impact

Act as first point of contact for new Life Services/JobConnect members
Direct new members through the intake process
Answer and route incoming telephone calls or initiate intake for first-time callers
Verify and complete the intake process for each new member
Create and maintain new member files
Provide timely and accurate documentation
Participate in team meetings and maintain knowledge of department activities
Build and strengthen member relationships through quality customer service
Maintain communication with new members after Life Services events by confirming next steps and continuing the onboarding process
Assist in auditing member data for accuracy
Perform data entry and basic analysis, including pulling specific reports as needed
Manage all aspects of departmental Member Assistance Fund requests
Assist with health education, wellness materials, and member benefits as directed
Perform other requested job duties

Requirements

What you’ll need

High School Diploma or GED required
Associate degree in business or related field or equivalent years of work experience preferred
Minimum of two (2) years of experience in administrative support or customer service required
Proficient with Microsoft Office, including Outlook, Word, Excel and PowerPoint
Strong written and verbal communication skills
Ability to work independently and within a team environment
Effective listening and critical thinking skills
Time management skills
Experience engaging customers telephonically
Effective problem-solving skills with attention to detail
Strong interpersonal skills and high level of professionalism
Skilled at multi-tasking
Proficient in database management
Experience within Microsoft Dynamics CRM preferred
Experience within Guiding Care (Altruista) and Streamline preferred
Demonstrate compassion, support and collaboration with members and families
Self-motivated and inquisitive
Comfort with asking pertinent questions
Ability to work in a fast-paced environment
Ability to demonstrate and promote ethical conduct
Ability to develop positive relationships with all stakeholders
Awareness of community & state support resources
Organized, detail-oriented and conflict resolution skills
Ability to keep composure and professionalism during times of high emotional stress
Ability to maintain confidentiality and act in the company’s best interest
Proven track record of demonstrating empathy and compassion for individuals
Proven track record for improving processes to make things easier for those you have served
Annual Influenza vaccination required during Influenza season as a condition of continued employment

Benefits

Comp & perks

Bonus tied to company and individual performance may be available
Comprehensive total rewards package
Influenza vaccination requirement and vaccination record support
Reasonable accommodations for disabilities, medical conditions, sincerely held religious beliefs, or as required by state law
Equal opportunity and belonging-focused workplace