Product Lifecycle Platform Administration Manager

CareSource

. Serve as the primary administrator and subject matter expert for the PLM platform .

Posted 11/4/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $83,000 - $132,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering and configuring Product Lifecycle Management (PLM) platforms, with a strong focus on user security, workflow management, and regulatory compliance within the healthcare sector. Proficient in vendor coordination and operational support, ensuring effective platform enhancements and governance.

Highest-signal resume keywords

PLM Platform AdministrationUser Security And Access GovernanceWorkflow And Business Process ManagementConfiguration ManagementVendor Coordination And Operational Support Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Application AdministrationSystem ConfigurationReporting And AnalyticsChange ManagementPlatform Requirements AnalysisProduct Lifecycle Management ConceptsData GovernanceOperational Metrics AnalysisProcess AutomationUser Provisioning

Soft Skills

Strong Systems-Thinking SkillsCollaborationTraining DevelopmentIssue ResolutionStakeholder Engagement

Tools & Technologies

Microsoft Office SuitePega Product Composer SystemWorkflow SystemsHealthcare Operational SystemsEnterprise IAM

Certifications & Qualifications

Lean CertificationSix Sigma CertificationAgile CertificationProduct Management CertificationPega Certification

Industry Keywords

Healthcare AdministrationMedicaidMedicareManaged CareGovernment-Sponsored ProgramsRegulatory ComplianceBenefit Data GovernanceOperational EfficiencyLifecycle WorkflowsChange Controls

About the role

Key responsibilities & impact

Serve as the primary administrator and subject matter expert for the PLM platform
Configure and maintain platform settings, workflows, user interfaces, security models, reference tables, metadata, system parameters, and administrative controls
Administer user provisioning, role assignments, permissions, and access reviews in accordance with enterprise IAM and security policies
Maintain configuration documentation and administration procedures
Partner with business owners to support governance, documentation, and lifecycle workflows
Support platform audits and governance activities
Evaluate, coordinate, test, and implement system enhancements and configuration changes
Manage workflow, lifecycle, security, notification, and configuration components for product, benefit, and code set lifecycle processes
Maintain change controls for production and non-production environments
Coordinate platform releases, upgrades, patches, and enhancement deployments
Assess vendor release impacts on configurations and business processes
Partner with vendor resources and CareSource technology teams to resolve issues and implement improvements
Monitor vendor performance and support escalations with Strategic Sourcing & Vendor Risk Oversight
Serve as CareSource’s lead contact for the PLM vendor
Maintain the PLM platform roadmap and enhancement backlog
Analyze adoption, usage trends, operational metrics, and stakeholder feedback to recommend platform improvements
Identify process automation and operational efficiency opportunities with business stakeholders
Monitor vendor roadmaps, emerging capabilities, lifecycle risks, upgrade dependencies, and technical debt
Provide advanced user and stakeholder support as the primary escalation point for platform issues, service requests, and enhancement requests
Coordinate issue triage with IT, business stakeholders, and PLM vendor support teams
Develop and maintain training materials, user guides, and administration documentation
Lead platform onboarding and ongoing training activities
Define and maintain support processes, escalation procedures, service measures and levels, and enhancement workflows
Develop and maintain operational reports, dashboards, and platform metrics
Monitor data health, workflow integrity, and system utilization to identify incomplete records, process exceptions, and configuration issues
Provide reporting, controls, and audit capabilities for business data stewardship
Support reporting and downstream data consumption for regulatory, operational, and strategic initiatives
Collaborate with Product Management, BAO, Compliance, Market Operations, BC&S, IT, and external partners
Participate in governance forums and facilitate alignment among business owners, platform vendors, and technology teams
Facilitate governance discussions on platform enhancements, roadmap priorities, and system improvement opportunities
Support enterprise efforts to establish and maintain a centralized source of truth for product and benefit requirements
Perform other job-related duties as requested

Requirements

What you’ll need

Bachelor's degree in Business Administration, Information Systems, Healthcare Administration, or related field required, or equivalent years of relevant work experience in lieu of required education
Five (5) years of experience administering enterprise business platforms, workflow systems, product lifecycle systems, or healthcare operational systems required
Familiarity with the healthcare/managed care field and knowledge of Medicaid, Medicare, Military/Veteran products, Marketplace, or other government-sponsored programs or equivalent work within highly regulated environments required
Three (3) years of supporting system configuration, reporting, user security, and business process management strongly preferred
Experience administering Pega Product Composer System (PCS) or similar Product Lifecycle Management platforms preferred
Experience within health insurance, managed care, healthcare operations, or healthcare technology preferred
Experience supporting regulatory, product, benefit, or configuration management processes preferred
Advanced proficiency with Microsoft Office Suite, including Microsoft Word, Excel, and PowerPoint
Enterprise application administration
Workflow and business process management
User security and access governance
Configuration management
Release and change management
Platform requirements analysis and translation of business needs into system capabilities and solutions
Reporting and analytics
Vendor coordination, relationship, and operational support management
Product lifecycle management concepts
Strong systems-thinking skills and understanding of benefit data governance, including data ownership, systems of record, taxonomy, traceability, validation controls, and downstream data dependencies
Lean, Six Sigma, Agile, Product Management, or Pega certification preferred
Ability to work additional hours and/or outside normal business hours during major releases or production deployments as needed
Up to 15% occasional travel may be required

Benefits

Comp & perks

Bonus tied to company and individual performance may be available
Substantial and comprehensive total rewards package
Remote work arrangement
Up to 15% occasional travel based on department needs
CareSource is dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds