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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and attention to detail while supporting customer onboarding and implementation processes. Proficient in managing customer accounts and providing tier 1 support for SaaS platforms.
Highest-signal resume keywords
Customer SupportOnboardingImplementationSaaS PlatformsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data MappingTest Case ExecutionUAT CoordinationSolution DocumentationPlatform Walkthroughs
Soft Skills
Attention To DetailEagerness To LearnProblem-Solving
Tools & Technologies
Customer Activity DashboardsInternal Support Documentation
Industry Keywords
SaaSLogisticsFreight ForwarderSupply ChainB2B Platforms
About the role
Key responsibilities & impact- Assist in onboarding new customers by helping prepare configuration documents, platform walkthroughs, and user setup
- Participate in implementation tasks such as data mapping, test case execution, UAT coordination, and go-live preparation
- Shadow and gradually lead implementation projects using defined templates and checklists
- Support creation of solution documentation, including user guides, workflows, and FAQs
- Serve as the secondary point of contact for selected accounts, handling routine updates and usage questions
- Monitor platform usage and customer activity dashboards to identify early risk signals
- Support health check-ins and training refreshers alongside senior consultants
- Handle tier 1 support tickets via chat and email, including access issues, basic functionality queries, and data corrections
- Escalate complex issues to senior team members with appropriate context and logs
- Maintain internal support documentation and customer-facing articles
- Maintain clear internal documentation of customer configurations, project steps, and feedback
- Participate in team training, onboarding simulations, and internal tools workshops
- Contribute updates to the knowledge base, onboarding materials, and implementation templates
- Independently support standard onboarding and training flows as proficiency develops
- Act as secondary owner for a small set of customer accounts and identify and flag early risk signals
Requirements
What you’ll need- 0-2 years of experience in customer support, onboarding, or implementation (internship or entry-level experience acceptable)
- Eagerness to build expertise in customer experience, implementation, and SaaS platforms
- Strong communication skills and attention to detail
- Prior experience in SaaS, logistics, freight forwarder, supply chain, or B2B platforms is a plus