Customer Support Specialist

Cargomatic

. Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and logistics coordination, with a strong focus on communication, problem-solving, and operational efficiency. Proficient in managing shipment tracking, appointment scheduling, and maintaining accurate documentation to ensure timely delivery and customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceLogistics CoordinationStrong Communication SkillsProblem-Solving SkillsProficiency with Transportation Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipment TrackingAppointment SchedulingOperational DocumentationLogistics CoordinationFreight ManagementCustomer Account ManagementData AccuracyIssue ResolutionTimely Follow-UpAttention to Detail

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsAbility to Manage Multiple PrioritiesSolutions-Oriented Mindset

Tools & Technologies

Microsoft OfficeGoogle WorkspaceTransportation Management Systems

Industry Keywords

LogisticsTransportationFreightDrayageDispatchPODsAccessorialsOperational ProjectsCustomer RequirementsEnterprise Customers

About the role

Key responsibilities & impact

Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions
Respond to customer inquiries through phone, email, and other communication channels
Provide timely updates on shipment status, delays, appointment changes, and exceptions
Build relationships with client stakeholders and internal Cargomatic teams
Proactively communicate potential issues before customer impact
Monitor shipments throughout the transportation lifecycle
Coordinate pickup and delivery appointments, changes, and special requirements
Track shipment activity and follow up with drivers, carriers, and operations teams
Maintain accurate shipment information, notes, and customer requirements in company systems
Monitor open orders and follow through on outstanding actions
Identify and resolve shipment exceptions, delays, missed appointments, driver issues, equipment constraints, and delivery discrepancies
Escalate issues appropriately while maintaining ownership through resolution
Coordinate with Operations, Dispatch, Drivers, Carriers, and internal teams
Work with drivers and terminal personnel to execute daily operational activities and resolve issues
Investigate service failures and identify recurring issues and improvement opportunities
Document customer issues, actions taken, and resolutions
Assist with proof of delivery, shipment documentation, and customer requirements
Review shipment information for accuracy and identify discrepancies
Support reporting and customer-specific tracking requirements
Maintain accurate records and complete follow-up items within established timelines
Assist with customer account and operational projects
Maintain complete, current, and properly documented operational and transaction data
Ensure billing information is accurate and timely, resolving discrepancies to support invoicing

Requirements

What you’ll need

2+ years of experience in customer support, logistics, transportation, freight, dispatch, or account coordination
Experience supporting customers in a fast-paced operational environment preferred
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple priorities and follow through on open issues
Strong problem-solving skills and sound judgment
Comfortable communicating with drivers, carriers, customers, and internal stakeholders
Proficiency with Microsoft Office, Google Workspace, and/or transportation management systems
Ability to remain calm, professional, and solutions-oriented under pressure
Experience in drayage, trucking, freight, transportation, or logistics preferred
Experience supporting large enterprise or industrial customers preferred
Familiarity with shipment tracking, appointment scheduling, PODs, accessorials, and transportation documentation preferred
Experience working with a TMS or other logistics technology platform preferred

Benefits

Comp & perks

Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
Company-paid life insurance and short- and long-term disability coverage
Flexible spending accounts and dependent care savings options
Employee Assistance Program with confidential counseling, legal, and financial resources
Wellness programs and benefit advocacy support