Referral Coordinator

Carilion Clinic

. Schedule patient visits, testing, procedures, and surgeries related to referral requests .

Posted 10/26/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient referrals, managing medical records, and providing exceptional customer service in a healthcare setting. Proficient in data entry, insurance verification, and maintaining confidentiality while utilizing advanced computer skills.

Highest-signal resume keywords

Virginia MLTSS (UAI) CertificationPatient Referral CoordinationMedical Record ManagementAdvanced Computer SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance VerificationData EntryMedical Record ReviewReferral AuthorizationDiagnostic Testing CoordinationTherapeutic Testing CoordinationReport CompletionConfidential Information MaintenanceOffice Equipment Operation

Soft Skills

Customer ServiceOrganizational Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft AccessDatabase SoftwarePresentation Software

Certifications & Qualifications

Virginia MLTSS (UAI) Certification

Industry Keywords

Healthcare Practice SettingReferral ManagementPatient CareEligibility InformationClinical Staff Communication

About the role

Key responsibilities & impact

Schedule patient visits, testing, procedures, and surgeries related to referral requests
Coordinate referral authorization and maintain medical records
Coordinate screening, diagnostic, therapeutic testing, and consultative and therapeutic referrals
Obtain and accurately enter insurance, demographic, and eligibility information
Verify referral and authorization requirements and complete referrals within required timeframes
Provide customer service to patients, visitors, clinical staff, and employees
Support administrative work, data collection and entry, medical record review and management, and report completion
Provide directions to facilities and offices
Communicate with management, clinical staff, and internal and external customers
Maintain confidential information and operate office equipment
Participate in department projects, referral-related education and training, meetings, and Teams activities
Serve as a resource for referral-related questions and guidance

Requirements

What you’ll need

Associate degree or equivalent combination of education or equivalent 4 years of experience required
Virginia MLTSS (UAI) Certification required to complete orientation and must be maintained throughout employment
Experience in Healthcare practice setting preferred
Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheets, presentation or database software
Excellent communications and organizational skills required
The following states may be considered for a remote schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia
Monday - Friday; Primarily 8:00 a.m. - 5:00 p.m.

Benefits

Comp & perks

Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years
Voluntary 403B
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training