Call Specialist

Carle Health

. Answer incoming Carle Direct telephone calls professionally .

Posted 9/21/2026part-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $16 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admissions and transfer coordination using Epic, while effectively managing customer service interactions and communication with healthcare staff. Proficient in maintaining accurate records and departmental logs, ensuring efficient operations within a healthcare setting.

Highest-signal resume keywords

Patient Admissions Registration in EpicCustomer Service SkillsTransfer CoordinationDepartment Logs and AuditsSupply Ordering in Lawson

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Admissions RegistrationTransfer CoordinationDepartment Logs CompletionMedical Records RetrievalImage Transmission Coordination

Soft Skills

Telephone Communication SkillsCustomer Needs Identification

Tools & Technologies

EpicLawsonWarehouse Direct

Industry Keywords

Patient Transportation CoordinationOutpatient Appointment SchedulingHealthcare CommunicationBed Availability Management

About the role

Key responsibilities & impact

Answer incoming Carle Direct telephone calls professionally
Identify customer needs and determine appropriate assistance
Register patient admissions in Epic
Obtain accurate customer information and enter it into transfer software for nursing staff
Coordinate outbound transfer follow-up and communication
Coordinate and follow up on outpatient appointment scheduling
Complete department logs and audits
Assist with patient transportation coordination
Contact patients with bed numbers and directions for planned admissions
Communicate with House Administrators, Bed Placement, on-call administration, Emergency Department ATC, providers, nursing staff, and Case Management regarding bed availability and patient updates
Order department supplies in Lawson and Warehouse Direct
Update daily assignments and communication boards
Retrieve medical records as needed
Coordinate transmission of images from referring facilities to Epic

Requirements

What you’ll need

Ability to complete onsite training in Champaign within 8–12 weeks
Ability to work every other Saturday from 9am–9pm
Ability to work every other Monday from 9am–9pm
Ability to work two additional evenings per week from 7pm–11pm
Ability to work evening shifts
Customer service and telephone communication skills
Ability to register patient admissions in Epic
Ability to obtain accurate customer information and enter it into transfer software
Ability to coordinate patient transfers, appointments, transportation, and communications
Ability to complete department logs and audits
Ability to order supplies in Lawson and Warehouse Direct
Ability to retrieve medical records and coordinate medical image transmission to Epic

Benefits

Comp & perks

Work from home after training is completed onsite
Comprehensive benefits package for team members and providers