Certified Medical Assistant – Patient Clinical Services

Carle Health

. Perform essential CMA job functions in coordination with Primary Care Physicians and Nursing staff .

Posted 9/20/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $18 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient care coordination, telehealth services, and EMR documentation, ensuring compliance with healthcare protocols and delivering exceptional customer service. Proficient in managing patient information and collaborating with multidisciplinary teams to enhance patient outcomes.

Highest-signal resume keywords

Registered Medical Assistant (RMA)Certified Medical Assistant (CMA)Basic Life Support (BLS)Epic EMR DocumentationAmbulatory Medical Office Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care CoordinationMedication ReconciliationData CollectionAppointment SchedulingInsurance VerificationChart AuditsTelephone CommunicationLab Result RelayCare-Due Message ManagementReferral Coordination

Soft Skills

Excellent Customer ServiceCollaborationCommunicationAttention to DetailProblem Solving

Tools & Technologies

MyCarle PlatformEPIC EMRSupport Point

Certifications & Qualifications

Registered Medical Assistant (RMA)Nationally Registered Certified Medical Assistant (NRCMA)Certified Clinical Medical Assistant (CCMA)Certified Medical Assistant (NCCT)Certified Medical Assistant (CMA)Basic Life Support (BLS)

Industry Keywords

TelehealthPatient CareHealthcare CoordinationInpatient Hospital ExperienceAmbulatory Care

About the role

Key responsibilities & impact

Perform essential CMA job functions in coordination with Primary Care Physicians and Nursing staff
Provide patient care through telehealth and MyCarle platforms
Collaborate with nurses, clerical teams, and physicians to address patient care needs
Coordinate with internal departments, pharmacies, and external facilities
Conduct data collection for assessment under RN or clinician direction
Relay patient information between patients, nurses, and providers
Provide written instructions for procedures, medications, and follow-up as directed
Offer condition-specific education using approved references
Ensure accurate medication and immunization reconciliation in the EMR
Follow up with patients regarding certain test results and provider instructions
Complete telephone communications with patients, families, pharmacies, and healthcare facilities
Gather and maintain patient information via phone according to department processes
Deliver excellent customer service in patient interactions
Relay lab results to patients with provider oversight
Document all care in EPIC EMR according to department standards
Complete medication refill encounters, care-due messages, and order entry per protocol
Manage Epic in-baskets, prioritizing messages based on acuity
Receive and enter faxed encounters, renewal orders, and other communications into the EMR
Conduct initial chart audits and determine care priority using Support Point and escalation processes
Order and schedule appointments, labs, and screenings per protocol
Register, schedule, and validate insurance for MRI screenings
Process school/work forms
Manage provider absences, including patient notification and rescheduling
Complete patient check-in/check-out, prior authorizations, appointment scheduling, benefits verification, and referral/testing coordination
Coordinate care with social work, pharmacy, and other collaborating services
Queue orders, referrals, imaging, labs, and medications for provider approval
Work collaboratively with Medication Renewal Center nursing and clerical teams
Complete medication refills and care-due messages in alignment with departmental policies

Requirements

What you’ll need

Registered Medical Assistant (RMA) certification through American Allied Health (AAH), American Medical Technologists (AMT), or American Registry of Medical Assistants (ARMA)
Nationally Registered Certified Medical Assistant (NRCMA) certification through National Association for Health Professionals (NAHP)
Certified Clinical Medical Assistant (CCMA) certification through National Healthcareer Association (NHA)
Certified Medical Assistant (NCCT) certification through National Center for Competency Testing (NCCT)
Certified Medical Assistant (CMA) certification through American Association of Medical Assistants (AAMA)
Basic Life Support (BLS) certification from American Heart Association (AHA), required within 30 days
High School Diploma or GED
Ambulatory medical office experience
Inpatient hospital experience
Certified Medical Assistant experience in a healthcare organization
Available for day schedule: 06:00–15:00 with 1-hour lunch, 5 days per week
Every other weekend availability, including Saturdays and Sundays
Variable holiday and on-call availability according to department rotations
Successfully complete PCC scheduling center specialist training
Maintain proficiency in call intake management, symptom guide use, and scheduling processes

Benefits

Comp & perks

Potential for work-from-home consideration after successful completion of orientation and meeting/exceeding department KPI and standards
Comprehensive benefits package
Opportunities for growth and life-long careers