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Clinical Resilience and Preparedness Director
Carle Health. Develop, lead, and sustain the organization's enterprise strategy for extended unplanned downtime of critical clinical systems and applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and leading enterprise strategies for clinical system downtime, ensuring continuity of patient care and effective communication during outages. Possesses strong leadership skills with a focus on project management, team collaboration, and operational resilience in healthcare settings.
Highest-signal resume keywords
Enterprise Strategy DevelopmentClinical System Downtime ManagementLeadership in HealthcareProject Team LeadershipCommunication and Negotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Continuity PlanningData Reentry ProceduresEHR RestorationDocumentation RecoveryClinical Workflow ManagementDowntime Procedures StandardizationCompetency ValidationFailover TestingPatient Care ContinuityOrder Entry Management
Soft Skills
Customer Service SkillsService Recovery SkillsExceptional Communication SkillsNegotiation SkillsPerformance Monitoring
Tools & Technologies
EpicClinical ApplicationsHealth Information Management (HIM)Revenue Cycle ManagementCybersecurity Tools
Certifications & Qualifications
Bachelor's Degree in Health Care LeadershipBachelor's Degree in Computer and Information Science
Industry Keywords
Healthcare ExperienceMatrixed Work EnvironmentClinical Resilience GovernanceOutage Command CenterDowntime Drills
About the role
Key responsibilities & impact- Develop, lead, and sustain the organization's enterprise strategy for extended unplanned downtime of critical clinical systems and applications
- Ensure clinical readiness and continuity of patient care during Epic or other critical clinical application outages
- Oversee preparedness, documentation, response and recovery, and business continuity planning
- Partner with executive leadership, clinical operations, IT, Epic, Cyber, Risk Management, Compliance, Revenue Cycle, HIM, Marketing, and Community Connect partners
- Standardize downtime procedures across hospitals and ambulatory areas
- Maintain paper chart packets, downtime forms, kits, and at least one week of supplies across clinical departments
- Oversee downtime workflows for order entry, patient identification, requisitions, bed management, admissions, discharges, transfers, and other clinical processes
- Conduct annual downtime drills, unit simulations, competency validations, and failover testing with Epic PAG and ICEBOX
- Establish clinical resilience governance, clinical lead champions, and an outage Command Center structure
- Develop robust communication strategies for clinical system downtime
- Manage recovery and data reentry procedures following system restoration
- Lead data reconciliation, EHR restoration, documentation recovery, scanning, coding, and billing workflows
- Interview, hire, schedule, evaluate, promote, discipline, and manage personnel-related processes
- Monitor employee performance and communicate goals, evaluations, wage increases, and personnel actions
Requirements
What you’ll need- Bachelor's Degree in a related field, Health Care Leadership, or Computer and Information Science
- 5 years of related healthcare experience
- 3 years of leadership experience
- Project team leadership experience
- Demonstrated relevant experience leading large and complex projects and servant leadership
- Demonstrated high customer service and service recovery skills
- Demonstrated exceptional communication and negotiation skills
- Demonstrated success working in a matrixed work environment
- Ability to work day shift, Monday–Friday
- Weekend, holiday, and on-call availability as needed
Benefits
Comp & perks- Comprehensive benefits package
- Equal Opportunity Employer
- Potential for growth and life-long careers