Clinical Resilience and Systems Preparedness Director

Carle Health

. Develop, lead, and sustain the organization's enterprise strategy for extended unplanned downtime of critical clinical systems and applications .

Posted 10/23/2026full-timeRemote • Illinois • United StatesLead💰 $69 - $118 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and leading enterprise strategies for clinical system downtime, ensuring continuity of patient care and effective disaster recovery planning. Proven ability to collaborate with diverse stakeholders and lead large-scale projects within a healthcare environment.

Highest-signal resume keywords

Epic Downtime PlanningDisaster Recovery PlanningLeadership ExperienceClinical System PreparednessProject Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Strategy DevelopmentBusiness Continuity PlanningData Reentry ProceduresEHR RestorationDocumentation Recovery

Soft Skills

Exceptional Communication SkillsNegotiation SkillsCustomer Service SkillsService Recovery Skills

Certifications & Qualifications

Bachelor's Degree in Related Field

Industry Keywords

Healthcare ExperienceClinical OperationsRisk ManagementRevenue CycleMatrixed Work Environment

About the role

Key responsibilities & impact

Develop, lead, and sustain the organization's enterprise strategy for extended unplanned downtime of critical clinical systems and applications
Ensure clinical readiness and continuity of patient care during Epic or other critical clinical application outages
Oversee preparedness, documentation, response and recovery, and business continuity planning activities
Partner with executive leadership, clinical operations, IT, Epic, Cyber, Risk Management, Compliance, Revenue Cycle, HIM, Marketing, and Community Connect partners
Standardize downtime procedures across hospitals and ambulatory areas
Maintain paper chart packets, downtime forms, kits, and supplies across clinical areas
Oversee downtime workflows for order entry, patient identification, radiology and lab requisitions, patient flow, and other clinical processes
Conduct annual downtime drills, unit simulations, failover testing, and competency validation
Create and lead a Clinical Resilience and Preparedness governance committee
Identify clinical champions and establish a downtime Command Center structure
Establish access plans for clinical staff schedules during outages
Develop and manage recovery and data reentry procedures after systems are restored
Lead data reconciliation, EHR restoration, and documentation recovery
Collaborate with HIM and Revenue Cycle on scanning, documentation reconciliation, coding, and billing
Direct personnel functions including hiring, performance appraisal, promotions, transfers, scheduling, payroll reporting, and disciplinary actions
Monitor employee performance and communicate goals, evaluations, wage increases, and personnel actions

Requirements

What you’ll need

Bachelor's Degree in a related field, Health Care Leadership, or Computer and Information Science
5 years of related healthcare experience
3 years of leadership experience
Experience with Epic downtime planning, recovery, and readiness
Experience with clinical downtime system preparedness
Experience developing and leading enterprise downtime drills
Experience with disaster recovery planning within a health system
Project team leadership experience
Experience leading large and complex projects and servant leadership
High customer service and service recovery skills
Exceptional communication and negotiation skills
Success working in a matrixed work environment

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
E-Verify participation