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Customer Service Liaison – Unit Secretary
Carle Health. Perform customer service liaison and unit secretary activities for Inpatient Peds/PICU services .
Posted 10/22/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $17 - $28 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to coordinate and implement projects effectively. Capable of resolving operational issues while maintaining a high-level experience for patients and families.
Highest-signal resume keywords
Customer Service LiaisonProject CoordinationPatient Experience EnhancementIncident ReportingOperational Problem Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
CommunicationCoachingProblem-SolvingInterpersonal Skills
Industry Keywords
Inpatient ServicesPeds/PICUPatient RoundingBuilding OperationsSecurity Risk Identification
About the role
Key responsibilities & impact- Perform customer service liaison and unit secretary activities for Inpatient Peds/PICU services
- Assist leadership with coordination, planning, development, and implementation of assigned projects
- Promote and maintain a high-level customer experience for patients and families
- Welcome patients and families and provide building directions
- Maintain common areas, stock pamphlets, and report low supplies
- Validate and coach staff regarding customer service quality initiatives
- Resolve building operations and customer service problems in consultation with leadership
- Develop interventions and corrective actions for patient and family needs
- Complete incident reports and obtain appropriate clinical assistance for injured patients
- Facilitate traffic flow at entrances and exits
- Direct patients and visitors and assist with check-in and room referrals
- Identify and report security risks and route suggestions and concerns
- Resolve customer service concerns, questions, and complaints and report situations and resolutions to the supervisor
- Conduct patient rounding and assist with department deliveries
- Perform other duties as assigned
Requirements
What you’ll need- No specific certifications, education, or work experience requirements are stated
- Must comply with work authorization verification through Form I-9/E-Verify
Benefits
Comp & perks- Comprehensive benefits package
- Equal Opportunity Employer
- Potential for growth and life-long careers