Guest Attendant

Carle Health

. Serve as the first impression to patients, families, employees, and visitors at UnityPoint Health-Methodist .

Posted 9/21/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $16 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal and communication skills while providing safe and efficient transportation services to patients and visitors. Maintains a professional demeanor and appearance, ensuring compliance with organizational policies and procedures.

Highest-signal resume keywords

Current Class D Driver's LicenseClean Driving RecordPatient Transport AssistanceVerbal Communication SkillsKnowledge of Medical Center Locations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Driving Motor VehiclesWheelchair AssistanceDocumenting ActivitiesLight Housekeeping DutiesTransporting Patients

Soft Skills

Interpersonal SkillsProfessional DemeanorCustomer Service Orientation

Tools & Technologies

Departmental Courtesy VansRadio Communication

Industry Keywords

Guest RelationsPatient AssistanceVisitor ManagementSafety PoliciesTransportation Services

About the role

Key responsibilities & impact

Serve as the first impression to patients, families, employees, and visitors at UnityPoint Health-Methodist
Staff guest relations coverage locations including the Main Hospital Entrance, Atrium Building, and Emergency Department
Greet and welcome patients, visitors, and employees in a professional manner
Assist visitors exiting vehicles and provide wheelchair assistance
Safely park and return customer vehicles while retaining and managing keys
Accurately document activities, client pickup times, and arrival times
Drive departmental courtesy vans to transport patients between their homes and the medical center
Provide safe, quality transportation and transport luggage
Monitor assigned posts and nearby activities
Perform simple cleaning and light housekeeping duties
Respond to visitor requests, complaints, phone calls, and assistance needs
Provide directions, escorts, and direct service or arrange assistance
Coordinate with volunteer escorts for efficient patient and visitor transport
Enforce smoking and parking policies
Attend department meetings and training sessions
Maintain readiness for unannounced state and national organization visitors and notify appropriate leaders
Maintain professional appearance, demeanor, and vehicle-driving practices

Requirements

What you’ll need

Current Class D (State of Illinois) driver's license required
Skill and ability to drive any motor vehicle of that class, including automatic and manual transmissions
Maintains a clean driving record
Completes yearly competency of special patient handling equipment
Excellent verbal communication and interpersonal skills
Proper radio/phone communication techniques
Knowledge of Medical Center locations for efficient directions and assistance
Ability to provide minimal physical assistance to patients and transport patients using wheelchairs
Ability to drive departmental courtesy vans
Ability to work the scheduled day shift, 0830–1700
Weekend requirements: No
Holiday requirement: Not if it is an observed Carle-supported holiday

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
Potential for growth and life-long careers