Part-time Patient & Guest Assistant

Carle Health

. Greet and welcome patients, visitors, Carle team members, customers and employees .

Posted 9/29/2026part-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $16 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to assist patients and visitors effectively while adhering to infection control and visitor guidelines. Proficient in using EMR systems for appointment and location information.

Highest-signal resume keywords

Customer Service ExperienceInfection Control GuidelinesEMR ProficiencyPatient Transport AssistanceWayfinding Assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyCommunicationTeam Collaboration

Certifications & Qualifications

Carle Health Work Authorization Verification

Industry Keywords

Patient-Centered CareVisitor GuidelinesAccess RestrictionsAmbulatory TransportBadge Printing

About the role

Key responsibilities & impact

Greet and welcome patients, visitors, Carle team members, customers and employees
Provide directions and wayfinding assistance throughout the Carle complex and community
Transport patients and visitors by wheelchair or on foot when appropriate
Screen patients and guests and explain access restrictions empathetically
Refer patients and guests to physicians, appointments and departments
Check in and print badges for inpatient visitors and other personnel
Respond to ambulatory and procedural department transport requests
Use the EMR to provide appointment or location information
Provide telephone assistance
Retrieve wheelchairs from all areas
Explain infection prevention, visitor and support person guidelines
Maintain knowledge of physicians, specialty areas and visitor guidelines
Contribute to customer service excellence and patient-centered care

Requirements

What you’ll need

Customer service work experience
Ability to work four 6-hour night shifts weekly, midnight–6am
Weekend availability for alternating weekends
Availability for three observed holidays annually, alternating
Ability to follow infection control and visitor guidelines
Carle Health work authorization verification through E-Verify and Form I-9

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Alternating weekends
Three observed holidays annually, alternating