Patient Access Manager

Carle Health

. Lead and develop high-performing Patient Access teams through coaching, mentoring, rounding, feedback, accountability, and performance management .

Posted 10/27/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $37 - $64 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Patient Access operations, ensuring regulatory compliance, and enhancing patient experience through effective team management and process improvement. Proficient in overseeing registration, insurance verification, and financial counseling while fostering collaboration across departments.

Highest-signal resume keywords

Certified Healthcare Access Manager (CHAM)Patient Access Operations LeadershipRegulatory Compliance ManagementWorkflow Evaluation and ImprovementTeam Coaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RegistrationInsurance Eligibility VerificationAuthorizationsFinancial CounselingPre-Service EstimatesCollectionsClaims Denials ManagementPatient Access OperationsPerformance ManagementWork Queue Monitoring

Soft Skills

CoachingMentoringCollaborationProblem SolvingAccountability

Certifications & Qualifications

Certified Healthcare Access Manager (CHAM)

Industry Keywords

Patient AccessHealthcare TrendsOperational CompliancePayer ContractingRevenue Cycle Management

About the role

Key responsibilities & impact

Lead and develop high-performing Patient Access teams through coaching, mentoring, rounding, feedback, accountability, and performance management
Champion a timely, compassionate, and high-quality patient experience throughout the Patient Access journey
Evaluate workflows, systems, and processes to improve efficiency, effectiveness, accuracy, and outcomes
Oversee registration, insurance eligibility and verification, authorizations, financial counseling, pre-service estimates, and collections
Monitor patient information and conduct work queue and documentation audits to ensure registration accuracy and quality
Monitor work queues, patient volumes, staffing levels, labor hours, payroll, and department expenses
Ensure employee orientation, training, annual competencies, certifications, licensure support, and cross-training
Maintain regulatory and operational compliance and stay current on healthcare trends
Partner with organizational departments and leaders to solve problems and improve processes
Address complex patient and insurance concerns with Payer Contracting and insurance representatives
Use audits, patient experience results, benchmarking, and 90-day action plans to drive measurable improvement
Set clear expectations, model accountability, and foster a culture of service, collaboration, and continuous improvement

Requirements

What you’ll need

Bachelor's Degree in a related field
3–5 years of work experience
Certified Healthcare Access Manager (CHAM) certification within 2 years through the National Association of Healthcare Access Management (NAHAM)
Ability to lead Patient Access operations across Admitting, Emergency Department Registration, Surgical Services Registration, Outpatient Registration, Operators, Outpatient Lab, and EKG services
Knowledge of registration, insurance eligibility and verification, authorizations, financial counseling, pre-service estimates, collections, reimbursement, claims denials, and Patient Access operations
Ability to monitor work queues, patient volumes, staffing levels, labor hours, payroll, and department expenses
Ability to maintain regulatory and operational compliance
Ability to partner with Emergency Department, Inpatient, Outpatient, Ambulatory Surgical Center, Revenue Cycle, Patient Financial Services, Case Coordination, Information Technology, and Payer Contracting leaders

Benefits

Comp & perks

Comprehensive benefits package
Training, annual competencies, certifications, licensure support, and cross-training
Equal opportunity employment
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