Patient Access Representative

Carle Health

. Obtain registration information, insurance information and verification, and authorizations from new and established patients .

Posted 9/28/2026full-timeNormal • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, including obtaining and verifying insurance information, managing co-pay collections, and ensuring compliance with Carle policies. Strong customer service skills are essential for effectively communicating with patients and facilitating their access to services.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationCash Drawer ManagementCustomer Service ExcellenceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Registration CompletionForm ExplanationSignature CollectionCo-Payment CollectionMedical Record Management

Soft Skills

CommunicationInterpersonal SkillsAttention to DetailProblem-Solving

Tools & Technologies

Computer Applications

Industry Keywords

Patient Services RepresentativeCarle PoliciesAssignment of BenefitsNotice of Non CoverageABN

About the role

Key responsibilities & impact

Obtain registration information, insurance information and verification, and authorizations from new and established patients
Screen, schedule, and direct patients to appropriate providers and services
Convey a positive image of Carle and provide information to patients about Carle services by telephone and face-to-face
Check patients in upon arrival for scheduled appointments
Facilitate upfront collection of co-payments
Accurately explain and complete registration and admitting forms
Obtain signatures from patients and policyholders
Explain and obtain signatures for Consents, Assignment of Benefits, ABN's, and Notice of Non Coverage forms
Perform cash drawer management and co-pay collections
Request, locate, send, and receive patient medical records as needed
Receive incoming telephone calls
Check patients out promptly and courteously
Adhere to and enforce Carle policies and procedures
Attend meetings to enhance knowledge
Perform other duties as assigned
Suggest ways to improve processes

Requirements

What you’ll need

Work experience in a related field
Ability to accurately and efficiently complete registration for new and existing patients
Ability to explain and complete registration and admitting forms
Ability to obtain patient and policyholder signatures
Ability to explain Consents, Assignment of Benefits, ABN's, and Notice of Non Coverage forms
Ability to perform cash drawer management and co-pay collections
Understanding of computer applications common to desk areas
Customer service excellence in accordance with Carle policy
Demonstrated competency in all aspects of the Patient Services Representative role
Willingness to attend meetings and suggest process improvements
Ability to work day shifts of eight hours, with hours potentially ranging from 7:00 a.m. to 4:30 p.m.
Availability for weekends, holidays, and on-call requirements as needed

Benefits

Comp & perks

Comprehensive benefits package (details available at careers.carlehealth.org/benefits)