Patient Access Representative

Carle Health

. Obtain registration information, insurance information and verification, and authorizations from new and established patients .

Posted 10/9/2026part-timeNormal • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, including accurate completion of forms and management of co-pay collections. Exhibits strong customer service skills and the ability to effectively communicate with patients in various settings.

Highest-signal resume keywords

Patient RegistrationCash Drawer ManagementCo-Payment CollectionCustomer Service ExcellenceComputer Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationCo-Payment CollectionCash Drawer ManagementMedical Record ManagementForm Completion

Soft Skills

Customer ServiceCommunicationProblem-Solving

Tools & Technologies

Computer Applications

Industry Keywords

Patient VerificationInsurance InformationAppointment SchedulingE-Verify

About the role

Key responsibilities & impact

Obtain registration information, insurance information and verification, and authorizations from new and established patients
Screen, schedule, and direct patients to appropriate providers and services
Provide information to patients by telephone and face-to-face
Check patients in for scheduled appointments
Facilitate up-front collection of co-payments
Accurately complete patient registration
Explain and complete registration and admitting forms and obtain required signatures
Manage cash drawer tasks and collect co-payments
Request, locate, send, and receive patient medical records
Receive incoming telephone calls
Check patients out promptly and courteously
Demonstrate customer service excellence and follow Carle policies and procedures
Attend meetings, demonstrate role competency, and suggest process improvements

Requirements

What you’ll need

Related field work experience
Ability to accurately complete registration for new and existing patients
Ability to explain and complete registration and admitting forms
Ability to obtain patient and policyholder signatures
Ability to perform cash drawer management and co-pay collections
Understanding of computer applications common to desk areas
Availability for as-needed shifts, including hours from 5:30 a.m. to 5:00 p.m.
Willingness to work weekends and holidays as needed
Availability for on-call requirements
Equal Opportunity Employer; employment eligibility verification through E-Verify

Benefits

Comp & perks

Comprehensive benefits package (details available at careers.carlehealth.org/benefits)