Patient Access Representative I

Carle Health

. Create accurate and thorough registration for each patient visit .

Posted 10/27/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, including accurate data entry, compliance with billing regulations, and effective communication with patients. Proficient in using EPIC estimate tools for financial liability presentation and reconciliation of collections.

Highest-signal resume keywords

Patient RegistrationData AccuracyEPIC Estimate ToolsCustomer ServiceCompliance Regulations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Demographic Data EntryInsurance VerificationBilling Data AccuracyPoint-of-Service CollectionsFinancial Liability ProcessingAuthorization RequirementsMedical Necessity UnderstandingStandardized Documentation ToolsCash Drawer BalancingScheduling and Registration

Soft Skills

Professional CommunicationConflict ResolutionTeam CollaborationMentoringCustomer-Focused Interaction

Tools & Technologies

EPIC Estimate Tools

Industry Keywords

Patient Benefit InformationSelf-Pay PoliciesCompliance RegulationsPerformance Improvement Activities

About the role

Key responsibilities & impact

Create accurate and thorough registration for each patient visit
Obtain demographic and financial information and required signatures for compliant billing submission
Collect patient liability before or at the time of service according to the patient's insurance plan
Interact with patients and legal representatives in a customer-focused and compassionate manner
Schedule, register, and obtain signatures in compliance with regulations
Verify eligibility and communicate patient benefit information
Execute downtime procedures to maintain data integrity
Greet patients and visitors and provide professional customer service
Answer, screen, and route telephone calls
Adapt to staff coverage needs across registration areas or sites
Resolve registration errors and ensure billing data accuracy
Understand authorization and medical necessity requirements
Reconcile point-of-service collections and balance the cash drawer
Present financial liability using EPIC estimate tools and process payments
Attend department meetings and participate in performance improvement activities
Assist with new-hire training
Collaborate with teammates, support team decisions, mentor coworkers, and resolve conflict

Requirements

What you’ll need

Ability to obtain and input accurate demographic and insurance data
Ability to schedule, register, and obtain signatures in accordance with compliance regulations
Ability to verify eligibility and ensure data accuracy using online resources, phone, fax, and real-time eligibility responses
Knowledge of patient benefit information and collection guidelines
Knowledge of basic self-pay or underinsured patient policies
Understanding of authorization and medical necessity requirements
Ability to use standardized tools to secure proper documentation
Ability to reconcile point-of-service collections and balance a cash drawer
Ability to use EPIC estimate tools to present financial liability
Ability to process financial liability collections and facilitate payment arrangements
Customer service and professional telephone communication skills
Ability to work every other weekend, every other holiday, and participate in an on-call rotation
Qualifications, certifications, education, and work experience are not specified

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Opportunities for growth and life-long careers
Equal Opportunity Employer
E-Verify participation