Patient Access Representative I – Split Shift

Carle Health

. Create accurate and thorough registration for each patient visit .

Posted 10/22/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, including obtaining and verifying demographic and insurance information, while providing exceptional customer service. Proficient in using EPIC for financial liability estimates and collections, ensuring compliance with regulations and maintaining data integrity.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationEPIC Estimate ToolsFinancial Liability CollectionsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationDemographic Data EntryInsurance Data VerificationFinancial Collections ProcessingCash Drawer BalancingCompliance RegulationsAuthorization KnowledgeMedical Necessity Requirements

Soft Skills

Customer-Focused ServiceProfessional Telephone CommunicationTeam CollaborationConflict ResolutionMentoring Coworkers

Tools & Technologies

EPIC

Industry Keywords

Patient LiabilityCollection GuidelinesPerformance ImprovementDowntime Procedures

About the role

Key responsibilities & impact

Create accurate and thorough registration for each patient visit
Obtain and input accurate demographic and insurance data
Schedule and register patients and obtain required signatures
Collect patient liability before or at the time of service
Verify eligibility using real-time responses, online resources, phone, or fax
Communicate patient benefit information and follow collection guidelines
Execute downtime procedures to maintain data integrity
Provide compassionate, customer-focused service to patients and visitors
Answer, screen, and route telephone calls
Assist coworkers and adapt to staffing coverage in registration areas or sites
Resolve registration errors assigned through work queues
Identify missed information and secure proper documentation
Present financial liability estimates using EPIC
Process collections and facilitate payment arrangements
Reconcile point-of-service collections and balance the cash drawer
Attend department meetings and participate in performance improvement activities
Assist with new-hire training
Collaborate with the team, support team decisions, mentor coworkers, and resolve conflict

Requirements

What you’ll need

Ability to create accurate and thorough patient registrations
Ability to obtain demographic, financial, insurance, and signature information
Ability to schedule and register patients in accordance with compliance regulations
Ability to verify insurance eligibility and communicate patient benefit information
Knowledge of collection guidelines, authorization, and medical necessity requirements
Ability to use EPIC estimate tools
Ability to process financial liability collections, payment arrangements, reconciliation, and cash drawer balancing
Customer service and professional telephone communication skills
Ability to work every other weekend
Availability for holiday and on-call requirements
Ability to work the specified split shifts: 10:30 p.m.–7:00 a.m. and 3:00 p.m.–11:30 p.m.

Benefits

Comp & perks

Comprehensive benefits package
Equal opportunity employment
Opportunities for growth and life-long careers