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Patient Access Supervisor
Carle Health. Supervise daily operations of Emergency Department, Hospital Outpatient Registration, Switchboard, Guest Relations, Primary Care Registration, and Specialty Care Registration staff .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supervising Patient Access operations, including staff training, scheduling, and budget management. Proficient in resolving customer concerns and ensuring compliance with registration standards and processes.
Highest-signal resume keywords
Supervision Of Patient Access StaffKronos ProficiencyCertified Healthcare Access Manager (CHAA)Healthcare ExperienceBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Staff SchedulingRegistration Data AuditingTraining CoordinationProcess ImprovementDenial ReviewPolicy ReviewError Standards EstablishmentWorkques Management
Soft Skills
Problem SolvingCustomer Service
Certifications & Qualifications
Certified Healthcare Access Manager (CHAA)
Industry Keywords
HealthcarePatient AccessEmergency DepartmentOutpatient RegistrationGuest Relations
About the role
Key responsibilities & impact- Supervise daily operations of Emergency Department, Hospital Outpatient Registration, Switchboard, Guest Relations, Primary Care Registration, and Specialty Care Registration staff
- Resolve work-related issues and assist employees with problem solving
- Recommend and initiate personnel actions, assign work, and review direct reports' work
- Ensure staff are trained and competent in required job tasks
- Develop and maintain staff schedules, fill open shifts and call-ins, and coordinate with the Scheduling Committee
- Maintain budget parameters and provide management input regarding budget needs
- Resolve customer concerns, questions, and complaints and report resolutions
- Establish work and desk assignments to ensure staffing coverage and customer service
- Establish registration-error standards, review errors, and initiate training
- Serve as timekeeper in Kronos and assist with payroll processing
- Ensure Work Patient, Account, Claim Edit, and Router Workques are completed timely
- Review productivity of Referral, Patient, and Appointment Request Workques and in-basket completion
- Assist the Patient Access Manager with denial review, policy review, budget review, and process improvement
- Participate in weekend/holiday Patient Access Leader on-call rotation
- Assume the Patient Access Manager's role and duties during the manager's absence
Requirements
What you’ll need- Associate's Degree in a related field (required)
- 2 years of healthcare experience
- Certified Healthcare Access Manager (CHAA) certification within 2 years through NAHAM
- Ability to supervise Patient Access staff and functions
- Ability to prepare and maintain staff schedules
- Ability to audit registration data and establish registration error standards
- Ability to coordinate staff training and new employee job training
- Ability to work rotating shifts, weekends, holidays, and on-call requirements
- Proficiency with Kronos and payroll-related processes
- Ability to work Patient, Account, Claim Edit, Router, Referral, and Appointment Request Workques
- Ability to participate in denial review, policy review, budget review, and process improvement
Benefits
Comp & perks- Comprehensive benefits package
- Equal opportunity employment
- Opportunities for growth and life-long careers