Patient Services Representative

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 10/1/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient communications while ensuring compliance with insurance coverage rules and prior authorization processes. Maintains a professional demeanor and effectively handles patient care requests in a fast-paced clinic environment.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementProfessional Conduct

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsPatient Check-In/Check-OutCharge PostingCash ManagementMedical Information Reporting

Soft Skills

Professional ConductCommunication Skills

Tools & Technologies

Telephone Systems

Certifications & Qualifications

Mandatory Insurance Training

Industry Keywords

Patient Care RequestsReferral ManagementIn-Basket ActivitiesNetwork CoverageEligibility Verification

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Handle phone calls and take/deliver messages to physicians, nurses, and others
Accurately, completely, and timely report medical information from patients and referring physicians
Distribute messages according to practice communication standards
Manage incoming patient care requests, including in-basket activities, referrals, work queue activity, and incoming telephone calls
Initiate and secure prior authorizations as needed
Provide information and maintain a positive image to ensure patients' needs are met

Requirements

What you’ll need

Associate's Degree in a related field
Experience in lieu of education is accepted
Basic computer skills
Competence with telephone systems
Proficiency with insurance coverage rules, eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competence initiating and securing prior authorizations
Professional, responsible conduct
Ability to work Monday-Friday, 8:00 a.m.-5:00 p.m.
Day shift

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Diversity, collaboration, professional development, learning and growth opportunities
Equal opportunity workplace