Patient Services Representative

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 9/28/2026full-timeMonticello • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient care requests while ensuring compliance with insurance coverage rules and prior authorization processes. Maintains professionalism and effective communication in a clinical environment.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementGeneral Office Equipment Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-In/Check-OutCharge PostingCash ManagementMedical Information ReportingIn-Basket Activity Management

Soft Skills

ProfessionalismCommunication

Tools & Technologies

Basic Computer Skills

Certifications & Qualifications

Mandatory Insurance Training

Industry Keywords

Patient Care RequestsEligibilityNetwork CoverageBenefits

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Handle phone calls and messages for physicians, nurses, and others
Accurately and promptly report medical information from patients and referring physicians
Manage patient care requests related to in-basket activities, referrals, work queue activity, and incoming calls
Initiate and secure prior authorizations as needed
Conduct oneself in a responsible and professional manner

Requirements

What you’ll need

Associate's Degree in a related field, or experience in lieu of education
Basic computer skills
General office equipment proficiency
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competency to initiate and secure prior authorizations as needed
Full-time availability for 5 eight-hour shifts weekly
Ability to work varying schedules between 7 a.m. and 7 p.m.

Benefits

Comp & perks

Comprehensive benefits package for team members and providers