Patient Services Representative

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 9/15/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration, appointment scheduling, and managing patient care requests while ensuring accurate reporting of medical information and compliance with insurance protocols. Exhibits strong communication skills and professionalism in handling patient interactions and administrative tasks.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementMedical Information Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-In/Check-OutCharge PostingCash ManagementIn-Basket Activity ManagementReferral Management

Soft Skills

ProfessionalismCommunication Skills

Tools & Technologies

Telephone Systems

Certifications & Qualifications

Mandatory Insurance Training

Industry Keywords

Patient CareInsurance EligibilityNetwork CoverageBenefits ManagementWork Authorization Verification

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Handle incoming and outgoing phone calls and distribute messages according to communication standards
Accurately report medical information from patients and referring physicians
Manage patient care requests involving in-basket activities, referrals, work queue activity, and incoming telephone calls
Initiate and secure prior authorizations as needed
Conduct oneself in a responsible and professional manner

Requirements

What you’ll need

Associate's Degree: Related Field
Experience in lieu of education is stated, but no minimum work-experience duration is specified
Competency with telephone systems
Accurate, complete, and timely reporting of medical information
Proficiency with insurance coverage rules, eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competency initiating and securing prior authorizations as needed
Ability to work Monday-Friday, 8:00am-5:00pm
Must satisfy work-authorization verification requirements through Form I-9 and E-Verify

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Equal Opportunity Employer
Potential for growth and life-long careers