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Patient Services Representative
Carle Health. Coordinate and participate in daily clinic preparation .
Posted 10/13/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and managing insurance authorizations while ensuring effective communication and patient care. Capable of handling cash management and telephone systems in a clinical environment.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance AuthorizationTelephone System ProficiencyCash Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-In/Check-OutCharge PostingInsurance Coverage RulesPrior Authorization InitiationMedical Information Reporting
Soft Skills
CommunicationCustomer ServicePositive Image Delivery
Tools & Technologies
Telephone Systems
Certifications & Qualifications
Mandatory Insurance Training
Industry Keywords
Patient CareClinic PreparationWork Queue ActivityReferral Management
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and perform patient check-in/check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Make and manage incoming telephone calls and messages
- Deliver messages to physicians, nurses, and others according to communication standards
- Manage patient care requests involving in-basket activities, referrals, work queue activity, and incoming calls
- Initiate and secure prior authorizations as needed
- Convey a positive image and ensure patients’ needs are met
Requirements
What you’ll need- Successful completion of mandatory insurance training and ongoing competency refreshers
- Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
- Competence initiating and securing prior authorizations
- Competence with telephone systems
- Ability to accurately, completely, and timely report medical information
- Must work day shift, 9–6 Monday through Friday, plus two weekend shifts and holidays as needed
- Weekend, holiday, and on-call availability required
Benefits
Comp & perks- Comprehensive benefits package for team members and providers
- Equal opportunity employment
- Potential for growth and life-long careers