Patient Services Representative

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 9/15/2026full-timeNormal • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and insurance coverage rules, ensuring accurate management of patient information and financial transactions. Maintains professionalism and effective communication in a clinical environment while managing patient care requests and prior authorizations.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementCommunication Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsOffice Equipment ProficiencyInsurance Eligibility KnowledgeCharge PostingCash Management

Soft Skills

ProfessionalismResponsibilityEffective Communication

Certifications & Qualifications

Mandatory Insurance Training

Industry Keywords

Patient Check-InPatient Check-OutReferral ManagementWork Queue ActivitiesTelephone Call Handling

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Handle phone calls and distribute messages according to practice communication standards
Accurately and timely report medical information from patients and referring physicians
Manage incoming patient care requests, referrals, work queue activities, and telephone calls
Initiate and secure prior authorizations as needed
Conduct oneself in a responsible and professional manner

Requirements

What you’ll need

Basic computer skills
General office equipment proficiency
Proficient with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competent to initiate and secure prior authorizations as needed
Must be available Monday-Friday 7-5 and Saturdays 8-12
Weekend availability required
No holiday or on-call requirements

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
Potential for growth and life-long careers