Patient Services Representative

Carle Health

. Welcome and assist patients, families, and visitors .

Posted 9/22/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient interaction skills, ensuring effective communication and support for patients and families while maintaining compliance with healthcare regulations. Proficient in managing appointment scheduling, electronic health records, and billing processes to enhance clinic operations.

Highest-signal resume keywords

Patient InteractionAppointment SchedulingElectronic Health Records ManagementBilling AccuracyCompliance with HIPAA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health RecordsBilling ProcessesCharge CaptureDemographic Data EntryInsurance Verification

Soft Skills

CommunicationCollaborationCustomer ServiceProblem Solving

Tools & Technologies

MyUnityPointPatient Accounting Systems

Certifications & Qualifications

Associate's Degree

Industry Keywords

CLIA ComplianceOSHA ComplianceSafety and Risk ManagementCorporate ComplianceHIPAA Compliance

About the role

Key responsibilities & impact

Welcome and assist patients, families, and visitors
Address questions and provide non-medical information
Communicate patient and family concerns to appropriate team members and assist with resolution
Answer, screen, and route telephone calls
Make, cancel, and reschedule patient appointments
Support digital patient communications through MyUnityPoint and text
Gather, verify, and enter demographic and insurance information into electronic health records and patient accounting systems
Assist with charge capture and billing accuracy
Collect payments, issue receipts, and reconcile daily receivables
Open and close the clinic according to guidelines
Collaborate with support services to maintain a clean, welcoming environment
Attend clinic meetings, read emails, and check the organization intranet
Perform other duties requested by the Clinic Administrator to support office operations

Requirements

What you’ll need

Associate's Degree in a related field or related work experience in lieu of education
Maintain regular and consistent attendance at work
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines
Maintain compliance with Personnel policies and procedures
Behave consistently with Corporate Compliance and HIPAA policies and procedures
Comply with applicable work authorization verification requirements through E-Verify and Form I-9

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
Potential for growth and life-long careers