Patient Services Representative

Carle Health

. Welcome and assist patients, families and visitors as a central point of contact .

Posted 10/5/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and the ability to assist patients in navigating their healthcare experience while ensuring compliance with HIPAA and other regulatory guidelines. Proficient in managing patient appointments, handling billing processes, and maintaining accurate electronic health records.

Highest-signal resume keywords

Patient Appointment ManagementElectronic Health Record ManagementBilling Accuracy and Charge CaptureEffective Communication SkillsCompliance with HIPAA and CLIA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demographic Information EntryInsurance Information VerificationPayment CollectionReceipt IssuanceDaily Receivable Reconciliation

Soft Skills

Empathetic CommunicationTeam CollaborationIndependent WorkTimely Task Completion

Tools & Technologies

MyUnityPointElectronic Health Record SystemPatient Accounting System

Industry Keywords

CLIA ComplianceOSHA ComplianceCorporate ComplianceHIPAA ComplianceSafety and Risk Management

About the role

Key responsibilities & impact

Welcome and assist patients, families and visitors as a central point of contact
Provide non-medical information and help patients navigate their healthcare experience
Communicate with patients empathetically and address questions and concerns
Collaborate with healthcare team members and report patient/family concerns
Answer, screen and route telephone calls
Make, cancel and reschedule patient appointments
Support digital patient communications through MyUnityPoint, text and other channels
Gather, verify and enter demographic and insurance information into the electronic health record and patient accounting system
Assist with charge capture and billing accuracy
Collect payments, issue receipts and reconcile daily receivable activity
Open and/or close the clinic according to guidelines
Collaborate with support services to maintain a clean and welcoming environment
Attend meetings, read emails and check the organizational intranet
Monitor environmental conditions to protect health information
Perform other duties requested by the Clinic Administrator

Requirements

What you’ll need

Associate's Degree in a related field OR related work experience in lieu of education
Maintain regular and consistent attendance at work
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines
Maintain compliance with Personnel policies and procedures
Behave in a manner consistent with Corporate Compliance and HIPAA policies and procedures
Demonstrate effective and caring communication skills and telephone techniques and etiquette
Ability to gather, verify and enter demographic and insurance information
Ability to collect payments, issue receipts and reconcile daily receivable activity
Ability to make, cancel and reschedule patient appointments
Work independently and complete assigned functions in a timely manner
Participate in clinic/department meetings and monitor organizational communications
Comply with work authorization requirements verified through E-Verify

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Equal Opportunity Employer
Potential for growth and life-long careers