Patient Services Representative

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 9/15/2026full-timeNormal • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient communications while ensuring compliance with insurance coverage rules and prior authorization processes. Exhibits strong organizational skills and professionalism in a clinical environment.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementGeneral Office Equipment

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Check-In/Check-OutCharge PostingCash ManagementBasic Computer SkillsTelephone System Competency

Soft Skills

Professional ConductEffective Communication

Certifications & Qualifications

Mandatory Insurance Training

Industry Keywords

Patient Care RequestsIn-Basket ActivitiesReferralsWork Queue ActivityE-Verify

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Make and handle phone calls
Take and deliver messages to physicians, nurses, and others
Accurately, completely, and promptly report medical information from patients and referring physicians
Distribute messages according to practice communication standards
Conduct oneself in a responsible and professional manner
Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
Initiate and secure prior authorizations as needed

Requirements

What you’ll need

General office equipment
Basic computer skills
Competency with telephone systems
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competency to initiate and secure prior authorizations as needed
Ability to work Monday-Friday 7-5 and Saturdays 8-12
Weekend availability required
No holiday or on-call requirements
Work authorization verification through E-Verify

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Equal opportunity employment
Potential for growth and life-long careers