Patient Services Representative

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 9/29/2026full-timeMonticello • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient communications while ensuring compliance with insurance coverage rules and prior authorization processes.

Highest-signal resume keywords

Patient Check-In/Check-OutAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementGeneral Office Equipment Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationCharge PostingCash ManagementMedical Information ReportingTelephone System CompetencyBasic Computer Skills

Soft Skills

Professional ConductCommunication Skills

Certifications & Qualifications

Associate's DegreeMandatory Insurance Training

Industry Keywords

Patient Care RequestsWork Queue ActivityE-VerifyForm I-9

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Make and manage phone calls and messages
Accurately and promptly report medical information from patients and referring physicians
Distribute messages according to practice communication standards
Manage incoming patient care requests, in-basket activities, referrals, work queue activity, and incoming telephone calls
Initiate and secure prior authorizations as needed
Conduct oneself in a responsible, professional manner

Requirements

What you’ll need

Associate's Degree in a related field or experience in lieu of education
Basic computer skills
General office equipment proficiency
Competency with telephone systems
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Ability to initiate and secure prior authorizations as needed
Ability to work 5 eight-hour shifts weekly, with schedules varying between 7 a.m. and 7 p.m.
Work authorization verification through Form I-9 and E-Verify

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Equal Opportunity Employer
Potential for growth and life-long careers